Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Giles

Eaton,WA

Summary

Adept at elevating customer experiences, I leveraged my problem-solving abilities and active listening skills at Woolworths to enhance customer loyalty significantly. Specializing in both sales and customer service, I adeptly handled complex complaints, ensuring satisfactory outcomes. My proficiency as a qualified barista at Bunnings underscores my versatile skill set in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Customer Service

Woolworths
10.2021 - Current
  • Provided friendly customer service and addressed concerns.
  • Worked to the highest standard of OHS.
  • Answered phones and served customers face to face.
  • Worked handling money as a cashier.
  • Completed food safety books including temperature checks and cleaning schedules.
  • Provided first aid to customers in need.

Customer Service Representative

Bunnings
03.2016 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Worked on the customer service desk handling enquires, returns and hiring out equipment.
  • Worked in the cafe as a qualified barista.

Education

Australind Senior High School
Australind, WA
10.2016

Skills

  • Customer service standards
  • Sales and Customer Service
  • Problem-solving abilities
  • Active Listening
  • Problem Resolution

Timeline

Customer Service

Woolworths
10.2021 - Current

Customer Service Representative

Bunnings
03.2016 - 12.2021

Australind Senior High School

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Kaitlyn Giles