Kaitlyn Leverton
Oran Park
Summary
Dedicated emergency medical dispatcher with proven skills in effective communication and resource allocation. Committed to ensuring timely responses and high-quality service in critical situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Medical Dispatcher
NSW Ambulance
Sydney Olympic Park
03.2022 - Current
- Dispatch the most appropriate and timely ambulance resource to all incidents.
- Continually monitor all pending and active incidents as well as Ambulance resource and fluidly deploy from areas of low demand to high demand as required.
- Communicated critical information to paramedics and medical teams promptly.
- Collaborate with other emergency services for coordinated responses.
- Monitor radio transmissions from paramedics.
- Received and processed all emergency calls appropriately.
- Assisted in training new dispatchers.
Registration Clerk
West End Motor Group
Parramatta
01.2018 - 12.2021
- Managed customer registrations and documentation processes efficiently.
- Assisted clients with vehicle registration inquiries and updates.
- Collaborated with sales team to ensure smooth vehicle delivery procedures.
- Greeted patients upon arrival and directed them to appropriate areas.
- Performed data entry tasks to update patient information in the system.
- Trained new employees in daily administration tasks and business operations.
Education
High School Education -
Mitchell High School
Blacktown, NSW09-2016
Skills
- Dispatch operations
- Emergency response coordination
- Resource allocation management
- Customer service management
- Attention to detail
- Decision making
- Conflict resolution
- Quick learner
- Effective communication
- Training and mentoring
Certification
- HLT31020 Certificate III in Ambulance Communications (Call-taking)
- HLT41020 Certificate IV in Ambulance Communications (Dispatch)
Key Achievements
- Trusted to trained and mentor new Dispatchers, supporting their development.
- Successfully coordinated ambulance resource deployment in a fast-paced environment.
- Consistently maintained clear and effective communication with paramedics, other emergency service organisations and duty managers.
- Demonstrated strong situational awareness and decision-making skills to support timely responses.
Timeline
Emergency Medical Dispatcher
NSW Ambulance
03.2022 - Current
Registration Clerk
West End Motor Group
01.2018 - 12.2021
High School Education -
Mitchell High School