Kaitlyn Nutt
Summary
Highly organised administrative specialist with a strong background in client services, computer operations, and office administration. Skilled in managing large volumes of tasks efficiently, including handling inbound and outbound communications, liaising with different departments, and ensuring exceptional client satisfaction. Proficient in using a variety of computer software and systems. Dedicated to maintaining high standards of professionalism and precision in all administrative duties.
Overview
3
3
years of professional experience
Work History
Service Officer AO3
Queensland Treasury
03.2024 - Current
- Managed end-to-end processing of case reviews, from conducting investigations up to draft submitting for approval.
- Maintained accurate records and full compliance with government regulations and guidelines.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Efficiently managed inbound and outbound calls, providing exceptional customer service, addressing inquiries, resolving issues, and ensuring clear and effective communication.
Client Services Officer A02
TAFE Queensland
01.2023 - 06.2023
- Handling high volumes of sensitive data to follow applications through to enrolments.
- Extensive use of a CRM, SMS, Government portals (AISS, MyGov etc.), and Microsoft suite including teams and outlook.
- Provided backup support for other student services areas as needed, demonstrating flexibility and adaptability in a fast-paced work environment.
- Oversaw daily operations of the Student Services Office, addressing needs and concerns efficiently, along with providing teachers with general administration support.
Customer Service Consultant
Auto And General
06.2022 - 12.2022
- High volume handling of inbound and outbound support & billing
- Staying up to date with company products, systems and policies to give customers precise and knowledgeable support
- Documented customer calls in full to minimise confusion in future calls
- 9.8 NPS and 100% Quality assurance rating
Office Assistant
CV Services
12.2021 - 06.2022
- Completed clerical tasks such as filing, copying, scheduling deliveries and services
- Maintained a clean and well organised office and kitchen, including ordering of supplies needed
- Maintained and updated office records, both digital and physical
- Provided any administrative assistance across all departments when needed
Skills
- CRM, SMS and internal programs
- Professional phone and email etiquette
- Data entry
- Microsoft suite
- Customer Account Management
- Clerical Support
- Application Assessments
- Document and Records Management
References
Queensland Treasury | Kerensa Soteriou Auto and General | Claire Excell
kerensa.soteriou@treasury.qld.gov.au claireexcell@autogeneral.com.au
TAFE Queensland | Mick Ayris CV Servies | Kye Minor
mickayris@tafeqld.edu.au 0490 207 560
Timeline
Service Officer AO3
Queensland Treasury
03.2024 - Current
Client Services Officer A02
TAFE Queensland
01.2023 - 06.2023
Customer Service Consultant
Auto And General
06.2022 - 12.2022
Office Assistant
CV Services
12.2021 - 06.2022
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