KAITLYN RICKARDS

Responsibilities -

• Customer communications
• Professional telephone voice
• Data entry
• Proficient use of Microsoft Excel and Word
• Handling client complaints
• Inbound and outbound calls
• Scheduling appointments
• Respond professionally to email enquiries
• Effective customer upselling
• Proficient use of online booking software Zenoti
• Proficient use of HubSpot software to follow up and track leads
• Cold calls to new and existing clients
• Text message marketing to deliver advertisements and promotions to clients
• Proficient knowledge on cosmetic aesthetic treatments and products
• Confirming and rescheduling appointments
• Responding to enquiries through a live chat

Responsibilities -

• Customer communications
• Professional telephone voice
• Data entry
• Proficient use of NewBook software
• Inbound and outbound calls
• Respond professionally to email enquiries
• Making reservations for customers based on their various requirements
• Checking the availability of accommodation
• Processing payments and sending confirmation details to customers
• Sorting out any issues that may arise with bookings
• Providing support to customers who may need to amend or cancel a reservation
• Handling customer complaints
• Providing customers with information about accommodation options
• rates, and amenities
• Greeting guests upon arrival
• Administering check-ins and check-outs
• Providing front desk services to guests

Responsibilities -

• Call centre operations
• Customer communications
• Professional telephone voice
• Data entry
• Inbound and Outbound calls
• Understanding and striving to meet or exceed call centre KPI’s
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Engaging in active listening with callers, confirming or clarifying information
• Utilizing software, databases, scripts, and tools appropriately
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Assessing clients for services and home care packages
• Linking clients with service providers
• Assisting clients access online accounts
• Assisting clients with accessing Australian aged care information and services