KAITLYN ROSSITER
Mackay,Qld
Summary
I am an experienced worker looking for ongoing work. I have worked several years in Hospitality both front of house and in the kitchen for over 4 years. I have acquired skills in conversing with customers and providing exceptional face to face services including sales techniques such as up-selling. I can assure you that I will work to the highest standard in order to sustain long-term employment. I am a reliable and driven worker.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cleaner
CMBM Facility Services Queensland
Mackay, QLD
10.2023 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Disability Support Worker
The Good Life Way
Mackay, QLD
05.2023 - 10.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Preserved and prepared reports and treatment records.
Bartender/Gaming Attendant
Goosies Sport and Recreation Club
Mackay, QLD
08.2022 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Checked patrons identification in order to ensure that they meet the minimum age requirements for consumption of alcoholic beverages.
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Greeted customers and escorted them to their tables.
- Removed dishes and glasses from tables or counters, and take them to the kitchen to be cleaned.
served patrons alcoholic and non-alcoholic beverages behind the bar. - Helped customers with there ordering and placing orders through the till.
- Counted meals and served food to patrons
Stocked service areas with supplies when needed, such as stocking drink fridges at the end of the night. - Changed kegs and postmix when needed.
- Worked on gaming machines, helped with technical issues and corrected any problems that needed to be fixed.
- Handed out complimentary snacks and walked around greeting and talking to patrons, Assisting with anything they need.
- Cleaned the bar, cafe and Gaming room periodically during the shift as well as cleaning tables, gaming machines and bar for closing.
- Prepared coffees and food in the cafe.
- Assisted patrons with Keno.
- Tallied cost of meals, provided customers with bill, took payment.
- Closed and tallied the POS terminal and end of day cash.
- Coordinated with the kitchen staff/ bar staff to ensure smooth operation and guest satisfaction
Food and Beverage Attendant, Gaming Attendant
Mount Pleasant Tavern
03.2021 - 08.2022
- Checked patrons identification in order to ensure that they meet the minimum age requirements for consumption of alcoholic beverages
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
- Greeted customers and escorted them to their tables
- Removed dishes and glasses from tables or counters, and take them to the kitchen to be cleaned
- Served patrons alcoholic and non-alcoholic beverages behind the bar
- Helped customers with their ordering and placing orders through the till
- Counted meals and served food to patrons
- Stocked service areas with supplies when needed, such as stocking drink fridges at the end of the night
- Changed kegs and postmix when needed
- Worked on pokie machines, helped with technical issues and corrected any problems that needed to be fixed
- Handed out complimentary snacks and walked around greeting and talking to patrons, assisting with anything they need
- Worked in TAB/Sports bar
- Counted tills and TAB when needed to ensure no variances or issues occurred
- Assisted patrons with Keno
- Tallied cost of meals, provided customers with bill, took payment
- Closed and tallied the POS terminal and end of day cash
- Coordinated with the kitchen staff/bar staff to ensure smooth operation and guest satisfaction.
Customer Service and Cook
Country Kitchen, Glasshouse Mountains
Glass House Mountains, QLD
01.2016 - 01.2017
- Greeted guests and provided them with a menu, explaining specials
- Prepared the kitchen before the arrival of the chefs
- Cleaned the kitchen before and after food service
- Suggested food and beverages to the customers and upsold
- Took food/beverage orders from the guest on pad and entered in POS system
- Prepared ingredients beforehand, like cleaning and chopping the vegetables
- Looked after the stock of the kitchen and informed the head chef as the stocks ran out
- Cleaned all the kitchen equipment before and after use
- Cleaned the kitchen and maintained cleanliness at all times as there could be an inspection anytime
- Cooked dishes under the supervision of the chef
- Gave suggestions to the chef regarding new preparations and the menu
- Coordinated with the kitchen staff/bar staff to ensure smooth operation and guest satisfaction
- Tallied cost of meals, provided customers with bill, took payment
- Closed and tallied the POS terminal and end of day cash.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Waitress
Halifax Hotel, Ingham
01.2012 - 01.2014
- Checked patrons' identification in order to ensure that they meet the minimum age requirements for consumption of alcoholic beverages
- Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
- Escorted customers to their tables
- Explained how various menu items are prepared, describing ingredients and cooking methods
- Informed customers of daily specials
- Prepared checks that itemize and total meal costs and sales taxes
- Presented menus to patrons and answer questions about menu items, making recommendations upon request
- Removed dishes and glasses from tables or counters, and take them to the kitchen for cleaning
- Served food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Stocked service areas with supplies such as coffee, food, tableware, and linen
- Handled stock in a careful and safe manner.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Certificate III - Hospitality
TAFE Queensland
Coomera, QLD2016
Diploma - Hospitality
TAFE Queensland
Coomera, QLD2016
Skills
- Customer Service
- Reliability and punctuality
- Teamwork and Collaboration
- Adaptable and Flexible
- Communication and Interpersonal Skills
- Problem-Solving
- Productivity and Time Management
- Flexible Schedule
- Multitasking Abilities
- Decision-Making
- Attention to Detail
- Excellent Communication
Certification
- Diploma of Hospitality: 2016
- Certificate III Hospitality: 2016
- RSA
- RSG
Timeline
Cleaner
CMBM Facility Services Queensland
10.2023 - Current
Disability Support Worker
The Good Life Way
05.2023 - 10.2023
Bartender/Gaming Attendant
Goosies Sport and Recreation Club
08.2022 - 05.2023
Food and Beverage Attendant, Gaming Attendant
Mount Pleasant Tavern
03.2021 - 08.2022
Customer Service and Cook
Country Kitchen, Glasshouse Mountains
01.2016 - 01.2017
Waitress
Halifax Hotel, Ingham
01.2012 - 01.2014
Certificate III - Hospitality
TAFE Queensland
Diploma - Hospitality
TAFE Queensland