Kaitlyn Schmidt-Evans

Full time 76 hours (fortnightly)

• Assist Sales, Account Managers and Specialists with maintenance solution costings and options to procure and increase annuity maintenance business.
• Contributing to team revenue and profit targets.
• Pro-active preparation of maintenance renewal quotations and proposals for clients.
• Providing phone based customer support and timely resolution of customer queries.
• Develop & maintain close working relationships with all stakeholders i.e. external & internal clients, to ensure quality customer service.

• Ensuring long term strategic customer relationships that exceed customers’ expectations.
• Display ability to maximise order profitability through leveraging of vendor support programs.
• Ongoing development of contract processes and value added service delivery.
• Work with key distributors and vendors through joint engagement to win new work or maximise competitive position.

• Ability to perform duties off-site, including at customer, vendor/partner and supplier sites,

Full time 76 hours (fortnightly)

• Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provide outstanding support to entire staff to improve process flow and boosted efficiency.
• Monitor and report trainee progress, introducing new learning tools to address individual needs.
• Engaged with patients to build rapport and loyalty.
• Assess patient needs and utilized suggestive selling techniques to drive sales.
• Oversaw accounting, budgeting, and financial reporting.
• Maintain payroll information by calculating, collecting, and entering data.
• Created and implemented organizational policies and procedures.
• Built patient loyalty and retention by delivering excellent experiences.

Full time 76 hours (fortnightly)

• Management of day-to-day functions and managing a team of 20 plus staff and 8 Dental practitioners
• Planning practitioner schedules based on demand and appropriately staffing centers with qualified and experienced assistants
• Daily banking and remittance accompanied by data entry
• Rostering to provide functionality for Practitioners to run their business
• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Registered transactions and data on accounting database to track history and safeguard information.
• Cultivated relationships with shareholders enticing new practitioners to develop business relationships within my center
• Proactively following up on debts and overdue invoicing
• Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
• Assess job applications and made hiring recommendations to bring in top candidates
• Set clear policies to improve success of infection control measures
• Identified and mitigated unnecessary infection risks through regular reviews and procedural assessments
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Full time 76 hours (fortnightly)

• Assisted with planning schedules and delegating assignments to meet demand
• Offered hands-on assistance to patients, assessing needs and maintaining current knowledge of patient preferences
• Developed loyal and a highly satisfied patient base through proactive management.

Full time 76 hours (fortnightly)

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery
• Prepared and arranged instruments, medications and required materials for dental procedures
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
• Recorded patients’ health histories documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.

Full time 40 hours (weekly)

• Worked independently and in teams in a fast-paced environment while meeting productivity and quality expectations
• Packaged and attached labelling to various Products
• Assembled boxes and meat products according to changing daily work orders and specific customer needs
• Set up and calibrated machinery to meet specific production requirements and meet desired tolerances
• Monitored and evaluated teams, identifying and targeting opportunities for improvement.

Casual

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Educated customers on promotions to enhance sales
• Cultivated customer loyalty, promoted repeat customers and improved sales
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.