Kaitlyn Smith
Cranbourne
Summary
I am motivated and customer focused and willing to learn. I have a passion for helping customers and making a difference. If given a opportunity I am willing to work hard and be a asset to your company. My experience working with people with disabilities has taught me patience and on the spot thinking.
Overview
5
5
years of professional experience
Work History
Service Delivery Coordinator
Give A Care
02.2022 - Current
- Improved service delivery efficiency by streamlining processes and implementing best practices.
- Coordinated between clients and support workers in order to organise shifts for our clients
- Worked alongside support coordinators to find proper support for our clients
- Coordinated with cross-functional teams for successful project completion, ensuring timely and quality services.
- Developed strong relationships with clients and vendors, resulting in improved service satisfaction levels.
- Enhanced communication between departments, leading to smoother operations and better service delivery.
Support Services
Monash Health
06.2021 - 11.2021
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Delivered food to patients
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Cashier
Woolworths
01.2021 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Caregiver
Private Employer
10.2019 - 02.2020
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Analyzed overall client performance and recommended adjustments to care plan goals.
- Maintained frequent supervision of residents unable to call for assistance.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Documented residents' behaviour in terms of mental status, sleeping and eating patterns in medical record books.
- Worked to improve and enhance patients lives through effective and compassionate care.
Babysitter
Private Employer
05.2019 - 07.2019
- Coordinated different types of activities to enhance physical and intellectual development.
- Maintained safe environments at all times.
- Played games and read books to young children, limiting TV and mobile device time.
- Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
Volunteer
2019 Palawan Missions Trip
05.2019 - 05.2019
- Constructed a church, including sourcing materials and labor to meet all needs.
- Created a Vacation Bible School program and maintained a child friendly environment by organizing small groups of children too and from activities.
- Worked as a team with Doctors and Nurses in unique trying conditions to examine and treat patients.
- Gave multiple talks in local churches about religion to promote faith, compassion and encourage volunteerism.
Volunteer
Ronald McDonald House
04.2019 - 05.2019
- Assisted with food preparations and distribution of meals.
- Provided friendly and attentive service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Maintained clean, neat and operational facilities to serve all program needs.
Education
High School Diploma -
Paul Kane High School
Alberta, CanadaSkills
- Customer service
- Critical Thinking
- Responsibility
- Public Outreach
- Behavioral Management
- Problem solving
- Organization
- Attention to Detail
- Fundraising
- Time Management
Reference
Jacquline Smith (Give a Care Manger)
0400190350
Ethel Otoolie (Caregiver)
0011 1 587 357 8052
eotoole21@hotmail.com
Rabab EL-Kadri (Babysitter)
0011 1 780 886 1520
Timeline
Service Delivery Coordinator
Give A Care
02.2022 - Current
Support Services
Monash Health
06.2021 - 11.2021
Cashier
Woolworths
01.2021 - 05.2021
Caregiver
Private Employer
10.2019 - 02.2020
Babysitter
Private Employer
05.2019 - 07.2019
Volunteer
2019 Palawan Missions Trip
05.2019 - 05.2019
Volunteer
Ronald McDonald House
04.2019 - 05.2019
High School Diploma -
Paul Kane High School
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