Summary
Overview
Work History
Education
Skills
References
Timeline
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KAITLYN TAOFIGA

Mickleham,VIC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Team Leader

La Porchetta
02.2017 - Current
  • Delegated daily tasks to team members to optimize group productivity
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Completed daily quality assurance duties to provide feedback for improvements
  • Collaborated with management team to implement new work procedures or policies
  • Rotated through series of different stations based on team needs.

Barista

McDonalds
04.2021 - 09.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Maintained calm demeanor during high-volume periods and special events
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product
  • Received and accurately processed customer payments
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Managed morning rush of customers daily with efficient, levelheaded customer service
  • Cleaned and sanitized work areas, utensils and equipment
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.

Education

Certificate IV in Leadership And Management -

Box Hill Institute of TAFE
Melbourne, VIC

Responsible Serving Alcohol in Hospitality -

William Angliss Institute of TAFE
Melbourne, VIC

Certificate III in Tourism And Hospitality -

Kangan Institute
Melbourne, VIC
11.2016

Skills

  • Problem-Solving
  • Flexible Schedule
  • Teamwork and Collaboration
  • Goal Setting
  • Issue Resolution
  • Evaluating Employee Work
  • Overseeing Daily Activities
  • Giving Constructive Feedback
  • Staff Training
  • Attention to Detail
  • People Management
  • Team Supervision
  • Quality Improvement
  • Quantitative Skills
  • Experience in Leadership
  • Organizational Skills
  • Clear Communication
  • Customer Service
  • Serving and Bussing
  • Cash Handling
  • Employee Scheduling
  • Staff Management

References

Assistant Manager La Porchetta Craigieburn

Caleb Nixon                       0459 576 646


Operation Manager Manor Lakes Mc Donald’s

Susie Maharaj                   0422 156 179

Timeline

Barista

McDonalds
04.2021 - 09.2022

Team Leader

La Porchetta
02.2017 - Current

Certificate IV in Leadership And Management -

Box Hill Institute of TAFE

Responsible Serving Alcohol in Hospitality -

William Angliss Institute of TAFE

Certificate III in Tourism And Hospitality -

Kangan Institute

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