Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Kaitlyn Taylor

Perth,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Myer
Perth , Western Australia
06.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Kitchen Hand & Bar Attendant

Hoyt’s
Perth, Western Australia
07.2022 - 07.2023
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Disposed of garbage according to health regulations.
  • Received deliveries of food items and stored them properly.
  • Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
  • Followed all health code guidelines when handling food items.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Kept records of food waste to track usage levels.
  • Followed recipes accurately while adhering to portion control standards.

Customer Service Representative

Kmart
Perth, Western Australia
12.2021 - 05.2022
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Bachelor of Arts - Animation

Curtin University
Perth, WA

Course - Acting

Ali Robert’s Acting School
Perth, WA

Bachelor of Arts - Film And Video Production

Curtin University
Perth, WA

Skills

  • Product Knowledge
  • Complaint resolution
  • Adaptive team player
  • Product Promotion
  • Problem Resolution
  • Stock management
  • Computer Proficiency
  • Problem-solving abilities
  • Team Development
  • Follow-up skills
  • Customer Service

Affiliations

  • Experience in Acting and Film Production
  • Actively plays Volleyball
  • Experience in weightlifting

Certification

  • WA Driver's License
  • Responsible Service of Alcohol
  • Current National Police Check

References

  • Bella Ryder-Scullen: Hoyt's Manager Carousel

aryderscullen@yahoo.com

0481513241

  • Nicole Taylor : School of Indigenous Studies University ofWestern Australia

0433332940

Timeline

Customer Service Representative

Myer
06.2023 - 02.2024

Kitchen Hand & Bar Attendant

Hoyt’s
07.2022 - 07.2023

Customer Service Representative

Kmart
12.2021 - 05.2022

Bachelor of Arts - Animation

Curtin University

Course - Acting

Ali Robert’s Acting School

Bachelor of Arts - Film And Video Production

Curtin University

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Kaitlyn Taylor