Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlyn Thistlethwaite

Sydney

Summary

Results-focused worker dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to meet performance targets. Multiple experiences within various regions of retail and customer service from family run retail stores all the way to office-based technology services.

Overview

3
3
years of professional experience

Work History

Office Administrator

ISecurity & Technology Pty Ltd
01.2023 - 12.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reconciled account files and produced monthly reports.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Scheduled trades accordingly to maintain consistent working hours for all units

Pick/Packer

JD Sports
08.2022 - 11.2022
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals.

Warehouse Assistant

Alsco
03.2022 - 07.2022
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Dog Walker

Personal Business (Short Term)
03.2022 - 05.2022
  • Fed, walked and cared for dogs during owners' absences and out-of-town trips.
  • Administered topical and oral medications for animals' specific needs.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.

Volunteer

Donut Store
11.2021 - 02.2022
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.

Retail Store Manager

Olly's Party Shop
12.2020 - 05.2021
  • Managed store organization, maintenance and purchasing functions.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Education

Certificate II - Animal Studies

Open Colleges
Sydney
09.2022

High School Diploma -

Campbelltown Performing Arts High School
Campbelltown, NSW
09.2019

Certificate III - Entertainment Industry

TAFE NSW
Campbelltown
09.2019

Skills

  • Animal Safety
  • Office Management
  • Time Management
  • Customer Relationship Management
  • Inbound Phone Call Handling
  • Facility Laundry and Cleaning
  • Excellent Communication
  • Animal Grooming
  • Basic Animal Care
  • Cash Register Operations
  • Meeting Sales Goals
  • Retail Operations Management
  • Flexible Hours

Timeline

Office Administrator

ISecurity & Technology Pty Ltd
01.2023 - 12.2023

Pick/Packer

JD Sports
08.2022 - 11.2022

Warehouse Assistant

Alsco
03.2022 - 07.2022

Dog Walker

Personal Business (Short Term)
03.2022 - 05.2022

Volunteer

Donut Store
11.2021 - 02.2022

Retail Store Manager

Olly's Party Shop
12.2020 - 05.2021

Certificate II - Animal Studies

Open Colleges

High School Diploma -

Campbelltown Performing Arts High School

Certificate III - Entertainment Industry

TAFE NSW

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Kaitlyn Thistlethwaite