Kaitlyn Timmer
CANBERRA,ACT
Summary
Dynamic professional with strong communication skills and a proven track record as a team leader at Donut King. Adept at fostering collaboration and enhancing team performance while implementing process improvements. Committed to continuous learning and delivering exceptional customer service, ensuring a positive experience for both clients and colleagues.
Overview
6
6
years of professional experience
2024
2024
years of post-secondary education
Work History
Private Nanny
Self employed
curtin , act
02.2025 - Current
- Provided attentive care and support for children in a home environment.
- Developed engaging activities to promote children's learning and development.
- Managed daily schedules, including meals, playtime, and educational tasks.
- Ensured a safe and nurturing environment for children at all times.
- Collaborated with parents to discuss children's progress and needs.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
Receptionist
Tile republic
Fyshwick , Act
10.2024 - 01.2025
- Greeted customers warmly and directed them to appropriate departments.
- Managed phone calls and scheduled appointments efficiently for staff and clients.
- Maintained organized reception area, ensuring cleanliness and professionalism at all times.
- Assisted customers with inquiries about tile products and services offered.
- Processed customer orders and transactions accurately at the front desk.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Handled administrative tasks, such as filing documents and managing office supplies inventory.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Donut King - team leader
Brenden Primrose
Tuggeranong , Act
02.2020 - 12.2023
- Led team operations to ensure efficient workflow and task completion.
- Coordinated training sessions to enhance team skills and performance.
- Managed inventory levels to maintain supply chain efficiency.
- Facilitated communication between management and team members effectively.
- Implemented process improvements to optimize daily operations.
- Resolved conflicts and challenges within the team promptly and professionally.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
Calwell Highschool
Calwell , ACTSome College (No Degree) - Year 12 Certificate
Erindale College
Wanniassa, ACTSkills
- strong communication skills written and verbal
- willingness to learn and grow in a role
- enjoy working with others
References
References available upon request.
Timeline
Private Nanny
Self employed
02.2025 - Current
Receptionist
Tile republic
10.2024 - 01.2025
Donut King - team leader
Brenden Primrose
02.2020 - 12.2023
Calwell Highschool
Some College (No Degree) - Year 12 Certificate
Erindale College