Kaito Yamada
Melbourne,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Apple Specialist
Product Services
08.2019 - 04.2023
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
- Resolved service and technical problems for customers by asking clear and specific questions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Law -
Meiji Gakuin University
Tokyo 03.2022
Skills
- Organizational Skills
- Case Support
- Customer Interaction
- Friendly and Patient
- Apple IOS
- Collaborative Team Player
Certification
- [Area of expertise] License - [Timeframe]
Languages
English
Professional Working
Chinese (Mandarin)
Limited Working
Korean
Professional Working
Japanese
Native or Bilingual
Spanish
Limited Working
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Apple Specialist
Product Services
08.2019 - 04.2023
Bachelor of Law -
Meiji Gakuin University
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