Kaity Dwyer

Provided sales and service in multiple skills across the COCE.

• Maintained high standards of customer service by building relationships with clients.
• Multi-skilled across CTP, Home, and Motor products.
• Communicated effectively with staff in multiple departments.
• Acted as subject matter expert, answering internal and external questions and inquiries as a nester, providing subject information and embed our QBE DNA.
• Contributed to team performance by sharing product knowledge and assisting colleagues in complex cases. Contributing towards meeting or exceeding KPI requirements.
• Trained new hires on new or cross skilled products and procedures, ensuring a seamless transition into the Insurance Specialist role.
• Responded to customer calls swiftly to resolve issues and answer questions.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
• Achieved high levels of sales performance
• Assist store manager with training and managing employees in executions of daily tasks and to maximize sales
• Worked closely with shift manager to solve problems and handle customer concerns.
• Assisted customers with prompt and polite support in-person and via telephone.
• Increased sales by offering advice on purchases and promoting additional products.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
• Collaborated with faculty to develop after-school tutoring program for struggling students.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote long term business growth.

• Answered multi-line phone system and greeted callers enthusiastically.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Interacted with customers by phone, email or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Received and routed business correspondence to correct departments and staff members.
• Delivered clerical support by handling range of routine and special requirements.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.