KAIULANI TIKITAU
Logan,QLD
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
13
13
years of professional experience
Work History
Creche Attendant
Fitstop MWP
04.2024 - Current
- Ensure the overall safety and well-being of the children.
- Provide a caring, stimulating environment for the children.
- Ensure a high standard of hygiene on the premises.
- Ensure that rooms are prepared and set out in readiness for the day.
- Help provide and take part in all activities.
- Any other duties deemed reasonable.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Barista
Zarraffas
01.2019 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Senior Staff
The Coffee Club Runaway Bay
11.2018 - 02.2019
- Responsible of ensuring customers have positive experiences
- Managed customer orders and receipt of monies; adding value and generating sales through upselling and second selling
- Undertaking waiting duties of both food and/or beverages, including cleaning of tables
- Replenishing and rotating of stock
- General store cleaning (as per cleaning schedule
- Reviewed budgets and communicated discrepancies to senior management.
Supervisor
Mc Donalds Restaurant
11.2015 - 03.2018
- Supervisor of shift by observing service production barriers, danger zones and crew positions
- Coach, encourage and assist crew when necessary communicate progress of targets to crew
- Monitor progress towards targets throughout shift
- Maintain safety and security during shift
- Maintain minimum level of production quality, service and cleanliness
- Completed store opening and closing procedures and balanced tills.
Crew Trainer
Mc Donalds Restaurant
06.2011 - 02.2015
- Training and/or coaching crew
- Role model performance standards for all stations
- Follow and reinforce all workplace safety and security procedures
- Record and act upon any hazards identified during shift
- Maintained current knowledge of all team position requirements.
Senior Staff
Civic Video Westcourt
12.2013 - 11.2014
- Counting out till before and after shifts or opening and closing
- Opening and closing all store procedures
- Serving and helping customers between DVD's and upsell daily promotions
- Servicing and handling money including eftpos
- Follow up on overdue accounts and late returns
- Stocktake all products within store (i.e confection, ice-cream, drinks, etc.)
Education
Provide Responsible of Alcohol -
Express Online Training
2018
Shift Management Course -
Mc Donalds Ormeau
2016
Crew Trainer Development Program -
Mc Donalds Edmonton
2015
First Aid & CPR -
St John's Ambulance Australia
2013
High School Diploma -
Bentley Park College
Edmonton, QLD2010
Skills
- Adaptable with ability to learn and utilize skills in a timely manner
- Confident knowledge and understanding of workplace health and safety regulations
- Excellent time management, organizational and motivational skills
- Honest, reliable and loyal employee who prides herself on punctuality
- Retail knowledge and experience with additional understanding of sales and up selling techniques
- Strong but calm personality with ability to utilise high level of verbal and written communication
- Skills driven to meet and exceed given goals and expectations
- Confident and well presented with exceptional attentional to detail
- Strong Work Ethic
- Patience and understanding
- Team player attitude
Reference
Jamahli Edwards
0413216695
Department of Education
Timeline
Creche Attendant
Fitstop MWP
04.2024 - Current
Barista
Zarraffas
01.2019 - 12.2021
Senior Staff
The Coffee Club Runaway Bay
11.2018 - 02.2019
Supervisor
Mc Donalds Restaurant
11.2015 - 03.2018
Senior Staff
Civic Video Westcourt
12.2013 - 11.2014
Crew Trainer
Mc Donalds Restaurant
06.2011 - 02.2015
Shift Management Course -
Mc Donalds Ormeau
Crew Trainer Development Program -
Mc Donalds Edmonton
First Aid & CPR -
St John's Ambulance Australia
High School Diploma -
Bentley Park College
Provide Responsible of Alcohol -
Express Online Training
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