Kai Wen Goh
Summary
Automation minded IT Support Technician with 1+ year of L1 service desk experience across Microsoft 365, Windows and networking. Owns endpoint automation for workshop, configuring and scripting deployments in ImmyBot.
AZ-900, AZ-104, AB-900, N8N Level 1 and Sophos Firewall Engineer v22 certified.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Level 1 Service Desk Technician
EmergingIT (MSP)
Mulgrave, VIC
01.2026 - Current
- Resolve tickets by phone, email and remote session against SLA.
- Support Windows desktops, printing and software across multiple clients and environments.
- Proficient in network, printing, 365 App and hardware troubleshooting
- Administer user accounts, MFA, groups, permissions and licensing.
- Onboard and offboard clients' staff, including mailbox and access changes.
- Write custom scripts to deploy applications and enforce configuration across client devices.
- Design, build and document endpoint automation for Workshop team, cutting hands-on time by ~33%.
Workshop Technician
EmergingIT (MSP)
Mulgrave, VIC
07.2025 - 01.2026
- Delivered a ~250 device Windows 10 End-Of-Life replacement project across multiple clients on schedule.
- Built workstation deployment automation, cutting manual build time per device.
- Diagnosed and repaired hardware faults, reimaged devices, and coordinated repairs or RMAs with manufacturers.
- Constructed and maintained Standard Operating Environments (SOEs) for newly onboarded clients.
- Maintained asset tracking and inventory records across client deployments.
- Supported an onsite for office relocation, UPS swap, peripherals setup and completing client onboarding.
Software Engineering Intern
DAR Energy
Kuala Lumpur, KL
12.2024 - 03.2025
- Built and deployed Temporary Card System that cut manual processing time 50-75% (20 min -> 5-10 min per request) for staff and visitor access provisioning.
- Integrated the Temporary Card System with the company timesheet system for accurate man-hour tracking, removing 2-3 hours of admin work per week.
- Redesigned the Intranet Portal System (IPS) interface, improving usability ~35% based on user feedback.
Customer Service
Malaymas
North Fitzroy, VIC
08.2022 - 03.2026
- Handled customer orders, phone enquiries, reservations, and issue resolution, strengthening communication and problem-solving skills under pressure.
Education
Bachelor of Science - Computer Science
Monash University
Clayton, VIC07-2025
Skills
- Cloud & Identity: Microsoft 365 (Exchange, Teams, SharePoint/OneDrive), Entra ID, Active Directory, Microsoft Intune, Azure (AZ-900, AZ-104)
- Automation & Scripting: PowerShell, Python, Bash, n8n, ImmyBot, Intune endpoint automation
- Endpoint & Systems: Standard Operating Environment design & deployment, Windows 10/11, hardware diagnosis & repair, reimaging, RMA coordination, asset & inventory management, NinjaRMM/Kaseya (RMM)
- Networking & Security: Sophos firewall & web filtering, VLAN segmentation, networking troubleshooting, RBAC, session-based & OAuth authentication, MFA administration
- Infrastructure & Virtualization: Proxmox VE, Docker & Docker Compose, self-hosted services, home lab administration
- PSA & Documentation: ConnectWise Manage, IT Glue, Obsidian
- Soft Skills: Communication, problem solving, teamwork, time management, customer service
Projects
Self-built infrastructure lab, documented end to end in self-hosted Obsidian vault.
Proxmox, Docker, n8n
- Two node Proxmox VE cluster running VMs and LXC containers.
- Segmented network separating VLANs for servers, home and guest.
- Containerized services via Docker Compose e.g. n8n, pi-hole, obsidian vault
- Built n8n automations for email triage, AI assisted data extraction into reports.
TasteMonash - Food Review Platform (Final-Year Project)
React, Node.js, MongoDB
- Project Manager for a 4-person team building a MERN-stack anonymous restaurant review platform.
- Ran Agile sprints with a Jira Kanban board and GitHub feature-branch workflow.
- Led front-end development in React, Tailwind CSS and ShadCN UI, building reusable components, session-based auth and role-based control (customer, owner)
- Delivered 12 functional and non-functional requirements, including Google OAuth login, multi-category ratings, Cloudinary image uploads and a business-owner management dashboard.
Certification
- N8N Level 1 Certificate - July 2026
- AZ-900: Azure Fundamentals - June 2026
- Google IT Support Certificate - March 2025
- Sophos Firewall Engineer v22.0v2 - July 2025
- AZ-104: Azure Administrator Associate - August 2026
- AB-900: Copilot and Agent Administration Fundamentals - May 2026
- Atlassian Agile Project Management Professional Certificate - April 2025
- Master In-Demand Professional Soft Skills – LinkedIn - April 2025
Timeline
Level 1 Service Desk Technician
EmergingIT (MSP)
01.2026 - Current
Workshop Technician
EmergingIT (MSP)
07.2025 - 01.2026
Software Engineering Intern
DAR Energy
12.2024 - 03.2025
Customer Service
Malaymas
08.2022 - 03.2026
Bachelor of Science - Computer Science
Monash University