Kaiwen Xiao
Springwood,QLD
Summary
Dynamic sales professional with a proven track record at Sunward Intelligent Equipment Co., Ltd., excelling in customer relationship building and sales presentations. Leveraged strong communication skills to boost sales revenue and enhance client satisfaction. Expertise in upselling and cross-selling, driving significant growth through strategic territory development and effective CRM tracking.
Overview
14
14
years of professional experience
Work History
Salesman
Sunward Intelligent Equipment Co., Ltd.
03.2024 - 01.2025
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
Industrial Engineer
Zoomlion Heavy Industry & Technology Co., Ltd. (in China)
08.2010 - 06.2018
- Identified problems and recommended new processes to improve performance and reduce costs.
- Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
- Enhanced overall operational efficiency through redesigning workflow and layout of production lines.
- Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.
- Designed labor utilization standards to balance worker efficiency with employee satisfaction, increasing overall productivity and satisfaction.
- Optimized production processes by implementing lean manufacturing techniques.
- Collected and organized data for use in key decision-making.
Education
BBA - Marketing
Hunan Industry College
Zhuzhou, Hunan Province, China06-1996
Skills
- Sales planning development
- Sales and marketing skills
- Customer relationship building
- Customer needs assessment
- Sales presentations
- Upselling and cross selling
- Territory development
- CRM tracking
- Door-to-door sales
- Product and service sales
- Relationship selling
- Sales consultation
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Salesman
Sunward Intelligent Equipment Co., Ltd.
03.2024 - 01.2025
Industrial Engineer
Zoomlion Heavy Industry & Technology Co., Ltd. (in China)
08.2010 - 06.2018
BBA - Marketing
Hunan Industry College
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