Kaiya Morehu
Annerley,QLD
Summary
Organised and dedicated Administrative Assistant consistently delivering exceptional clerical and operational support in fast-paced environments. Proven track record showcasing attention to detail and strong decision-making skills, enabling effective management of multiple concurrent tasks. Im dependable and with a self-motivated work ethic, i'm always eager to learn and grow.
Overview
7
7
years of professional experience
Work History
Administrative Executive
Seomantic
04.2024 - 07.2024
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
- Coordinated travel arrangements for executive team, ensuring seamless logistics for international and domestic trips.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
Case Manager
Trilogy Care
06.2023 - 04.2024
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Aid Consumers implement their care plans and budgets, ensuring needs and goals are met
- Periodically review home care plans and budgets, respecting Consumers' right to take risks and maintain autonomy
- Provide care management through regular monitoring, consultations, and client touch-points; review outcomes and spending; gather feedback from clients, workers, and suppliers
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed rapport with consumers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Store Assistant
Aldi
11.2022 - 06.2023
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Merchandising stock store wide whilst maintaining high store standards or cleanliness
Laboratory Assistant
Queensland Medical Laboratories
03.2022 - 11.2022
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Troubleshot and resolved equipment and process issues.
Covid Marshal
Bodycare Workplace Solutions
11.2021 - 03.2022
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Assisted in streamlining registration processes at testing sites by implementing digital tools, reducing administrative burdens and expediting patient flow.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
Accounts Payable/Administration
Johns Long Insurance Builders
03.2020 - 11.2021
- Providing exceptional and empathetic customer service whilst interacting with clients and key stakeholders
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
Customer Service
Kmart Australia
02.2017 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Certification - Accounting
Xero
Brisbane08.2024
High School Diploma -
Stretton State College
Brisbane, QLD11.2020
Certificate III - Fitness
Binnicle Training
Brisbane, QLD11.2020
Skills
- File Management
- Spreadsheet Management
- Data Entry
- Appointment/meeting scheduling
- Calendar management
- Privacy compliance
- Customer and client relations
- Complaint/ conflict resolution
- Multi-line phone proficiency
- High volume inbound/outbound call centre experience
- MS Office
- Xero
- CRM Software
References
Kristian Roche
Founder, Seomantic
0434121481
Kristian@seomantic.com
Alycianan Armstorng
Senior Team Leader - Trilogy Care
0437681990
Alycianaa@trilogycare.com.au
Timeline
Administrative Executive
Seomantic
04.2024 - 07.2024
Case Manager
Trilogy Care
06.2023 - 04.2024
Store Assistant
Aldi
11.2022 - 06.2023
Laboratory Assistant
Queensland Medical Laboratories
03.2022 - 11.2022
Covid Marshal
Bodycare Workplace Solutions
11.2021 - 03.2022
Accounts Payable/Administration
Johns Long Insurance Builders
03.2020 - 11.2021
Customer Service
Kmart Australia
02.2017 - 03.2020
Certification - Accounting
Xero
High School Diploma -
Stretton State College
Certificate III - Fitness
Binnicle Training
Similar Profiles
ANANTHAN HarikumarANANTHAN Harikumar
CNC Machine Operator at Buildern Kitchens Pty LtdCNC Machine Operator at Buildern Kitchens Pty Ltd
Jianing XuJianing Xu
Receptionist at Orient TherapyReceptionist at Orient Therapy
Kaiya MorehuKaiya Morehu
Business Support Assistant at Axis Rehabilitation At WorkBusiness Support Assistant at Axis Rehabilitation At Work
Dylan HuxleyDylan Huxley
Patient Services Officer at St Andrews HospitalPatient Services Officer at St Andrews Hospital
Arish LalaniArish Lalani
Administrative Executive at Verity Behavioral SolutionsAdministrative Executive at Verity Behavioral Solutions