Kaiya Morehu
Annerley,QLD
Summary
Dynamic professional with experience in providing business and client support. Strong problem-solving skills and attention to detail, with a proven ability to streamline processes and resolve issues. Eager to transition into IT support, motivated to learn new systems, troubleshoot technical issues, and provide reliable first-point-of-contact support within a collaborative team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Support Assistant
Axis Rehabilitation At Work
08.2024 - Current
- Greeted patients and visitors warmly upon arrival.
- Managed scheduling and coordination of client appointments, ensuring efficient workflows and service delivery.
- Prepared and maintained accurate client and digital records, ensuring compliance with policies and ISO standards while supporting streamlined accessibility for internal teams.
- Assisted with the deployment of new technologies or upgrades to existing ones.
- Collaborated with multidisciplinary teams to enable effective communication and problem-solving for complex and sensitive referrals.
- Utilised office software to track service requests, manage correspondence and maintain documentation.
- Assisted with the deployment of new technologies or upgrades to existing ones.
Administrative Executive
Seomantic
04.2024 - 07.2024
- Handled confidential information and electronic records with discretion, ensuring data integrity and security.
- Collected, input and maintained accurate records, supporting efficient information management and compliance.
- Managed executive calendars, prioritising tasks and meetings to ensure smooth workflows and time management.
- Coordinated travel and logistics for executives, demonstrating strong organisation and problem-solving skills.
- Filed paperwork and organised digital information systems to maintain easy accessibility and accuracy.
- Supported senior management with new projects, contributing to process improvements and operational support.
Case Manager
Trilogy Care
10.2023 - 04.2024
- Acted as the first point of contact for clients, managing high call volumes while delivering clear, solution-focused support.
- Troubleshot client issues by assessing needs, identifying problems, and providing timely resolutions, or escalating when necessary.
- Maintained accurate records and documentation, ensuring compliance, confidentiality, and prompt follow-up actions.
- Assisted clients with implementing care plans and budgets, similar to managing systems or processes, to meet goals and priorities.
- Conducted regular reviews and monitoring, identifying improvements, and ensuring positive outcomes.
- Built strong relationships with clients, suppliers, and stakeholders through empathetic communication of complex information.
- Adapted quickly to shifting priorities while maintaining professionalism, attention to detail, and overall client satisfaction.
Administrative Assistant
Trilogy Care
06.2023 - 10.2023
- Answered a multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies, and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Store Assistant
Aldi
11.2022 - 06.2023
- Delivered excellent customer service through active listening, handled high-pressure situations calmly, trained new employees on policies and register operations, processed transactions accurately, managed returns and exchanges with a focus on customer satisfaction, and maintained store cleanliness and merchandising standards
Pre-Analytical Laboratory Assistant
Queensland Medical Laboratories
03.2022 - 11.2022
- Maintained accurate and up-to-date laboratory records in line with institutional guidelines, supported audits when required, contributed to safety inspections by identifying and addressing hazards, managed hazardous materials responsibly to minimize environmental impact, trained new staff on standard operating procedures, and efficiently resolved equipment and process issues.
Education
Queensland Certificate of Education -
Stretton State College
Brisbane, QLD11.2020
Skills
- Record keeping
- Data security
- Compliance assurance
- Scheduling management
- Customer and client relations
- Complaint/ conflict resolution
- Attention to detail
- Problem-solving and solution-focused mindset
- Adaptability
- Effective communication
- Interpersonal skills
- ATLAS
- MS Suite
Certification
- Xero Certification : Accounting - 08/2024
- Binnicle Training Brisbane: Certificate III: Fitness - 11/2020
References
References available upon request.
Timeline
Business Support Assistant
Axis Rehabilitation At Work
08.2024 - Current
Administrative Executive
Seomantic
04.2024 - 07.2024
Case Manager
Trilogy Care
10.2023 - 04.2024
Administrative Assistant
Trilogy Care
06.2023 - 10.2023
Store Assistant
Aldi
11.2022 - 06.2023
Pre-Analytical Laboratory Assistant
Queensland Medical Laboratories
03.2022 - 11.2022
Queensland Certificate of Education -
Stretton State College
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