Kajal
Truganina,Australia
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Laundry Assistant
Sun Fresh Linens and Dr. Drapes Curtains Clinic
- 2 years
- Contributed to a positive workplace atmosphere through effective communication with coworkers and management staff alike.
- Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
- Maintained a safe working environment by adhering to all relevant health and safety guidelines, ensuring both employees and customers were protected from potential hazards.
- Implemented new inventory management system to track supplies more accurately, reducing waste.
- Enhanced laundry efficiency by sorting and organizing items according to different washing needs.
Cashier/Receptionist
Perth Restaurant
- 1 YEAR
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Pick Packer
Australia Post/Star Track
- More than 3 years
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Sealed containers and packages with glue, tape or other materials.
- Counted items to verify the accuracy of orders.
- Assembled boxes, cartons, and containers to package items.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Maintained a clean and organized work environment, promoting safety and productivity.
Food Assistant
Age Care
- 1 year
Aging Support Worker
Ryman Healthcare
01.2022 - Current
- 3 year - still working as a PCA
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Security Officer
Willson
12.2023 - 11.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Sales Representative
Mankind
03.2022 - Current
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Graduate Diploma of Early Childhood - Education
Victoria University
Melbourne, VIC04-2025
Diploma of Hospitality - Hospitality Administration And Management
Pax Institute
Melbourne, VIC03-2024
Certificate 3 And 4 Commercial Cookery - Chef
Pax Institue
Melbourne, VIC06-2023
Certificate II Security Operations - Security
Knights College
Braybrook, VIC09-2022
Certificate IV in Aging Support - Health Care
Australian National Training
Melbourne, VIC04-2022
MBA - Business Administration And Management
Homes College
Melbourne, VIC01.2022
Master of Professional Accounting - Accounting
Holmes College
Melbourne, VIC01.2021
Masters of Community Development - Social Work
Murdoch University
Perth, WA12-2019
Masters in International Economics - Economics
Kurukshetra University
India 01.2018
Skills
- Physically fit and hard working
- Flexible to work
- Can do attitude
- Good communication skills
- Able to work under pressure
- Friendly nature or great teammate
- Covid vaccines3 doses
- Influenza vaccine
- Current first aid or CPR certificate
- Current police check
- Current manual handling or personal hygiene certificates
- Customer service
- Patience and empathy
- Time management capabilities
- Flexible schedule availability
Certification
- Certificate -2 Security (Australia2022)
- Certificate -3 Commercial Cookery (Australia2023)
- Certificate -4 Aged care (Australia2022)
Availability
- 7 days a week
- Full time or casual
Accomplishments
- Supervised a team of 3 staff members.
- Resolved product issue through consumer testing.
Languages
English
Professional Working
Timeline
Security Officer
Willson
12.2023 - 11.2024
Customer Service Sales Representative
Mankind
03.2022 - Current
Aging Support Worker
Ryman Healthcare
01.2022 - Current
Food Assistant
Age Care
- Certificate -2 Security (Australia2022)
- Certificate -3 Commercial Cookery (Australia2023)
- Certificate -4 Aged care (Australia2022)
Laundry Assistant
Sun Fresh Linens and Dr. Drapes Curtains Clinic
Cashier/Receptionist
Perth Restaurant
Pick Packer
Australia Post/Star Track
Graduate Diploma of Early Childhood - Education
Victoria University
Diploma of Hospitality - Hospitality Administration And Management
Pax Institute
Certificate 3 And 4 Commercial Cookery - Chef
Pax Institue
Certificate II Security Operations - Security
Knights College
Certificate IV in Aging Support - Health Care
Australian National Training
MBA - Business Administration And Management
Homes College
Master of Professional Accounting - Accounting
Holmes College
Masters of Community Development - Social Work
Murdoch University
Masters in International Economics - Economics
Kurukshetra University
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