Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kajal Chouhan

Blacktown ,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Customer Service Representative

Speedway
03.2023 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services and company information.
  • Created and maintained detailed database to develop promotional sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Used POS system to enter orders, process payments and issue receipts.

Crew Member

McDonald’s
03.2023 - 05.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared products following restaurant, health, and safety standards and procedures.

Food Process Worker

Coles Chef Fresh
03.2023 - 05.2023
  • Removed products from line that did not meet quality standards.
  • Prepared component materials and placed onto belts or inside containers on manufacturing lines.
  • Built and packed boxes for shipment.
  • Monitored supplies and maintained optimal levels for production requirements.
  • Maintained clean work areas for optimal food quality.
  • Recorded production and test data for each food product batch such as ingredients used, test results and time cycle.

Warehouse Worker

Coles
03.2023 - 05.2023
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.

Education

Masters - Business Management

University of Technology Sydney
Broadway Sydney

Skills

  • Microsoft Excel
  • Customer Relations
  • Microsoft PowerPoint
  • Sales Expertise
  • Retail Sales Customer Service
  • POS Systems Expertise
  • Warehousing Functions
  • Computer Proficiency

Timeline

Customer Service Representative

Speedway
03.2023 - 05.2023

Crew Member

McDonald’s
03.2023 - 05.2023

Food Process Worker

Coles Chef Fresh
03.2023 - 05.2023

Warehouse Worker

Coles
03.2023 - 05.2023

Masters - Business Management

University of Technology Sydney

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Kajal Chouhan