Kajal Janasari
Tarneit,VIC
Summary
Knowledgeable about customer relationship management, workflow optimization and reporting. Top-notch leader and problem-solver looking for career advancement as a Customer Experience Coordinator. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
AHB Group
Melbourne, VIC
06.2022 - 01.2024
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Championed the integration of omnichannel communication options, ensuring a seamless experience for customers across various touchpoints.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
- Streamlined communication channels for better customer experience, implementing efficient CRM systems.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Evaluated and updated internal processes regularly to maintain optimal efficiency in handling customer inquiries, ensuring prompt resolutions and satisfaction.
- Developed strong relationships with key clients, fostering loyalty and enhancing brand reputation.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Assistant Fashion Designer
Jardosh - The Urban Stitch
Ahmedabad, India
10.2018 - 05.2022
- Researched seasonal trends, colors, and raw materials to focus on needs of buyers.
- Coordinated successful photo shoots, managing schedules, styling models, and overseeing set design for promotional materials.
- Prepared and maintained design boards with sketches, fabrics, colors, prints and trims.
- Streamlined production processes by assisting in creating technical packages and communicating with vendors.
- Optimized garment construction techniques through hands-on experience with sewing machinery while working closely alongside skilled tailors during sample development stages.
- Conducted trend research, compiling inspiration boards to guide future fashion collections and influence design decisions.
- Implemented sustainable practices within the company''s supply chain by researching eco-friendly fabrics and responsible manufacturing options.
- Assisted in creating mood boards and storylines for seasonal collections, effectively communicating design inspirations to team members.
- Expedited sample approval process by managing timely communication with factories and accurately reviewing prototypes for consistency with design specifications.
- Managed inventory control systems, ensuring accurate tracking of fabric usage and availability for timely reorders.
- Spearheaded successful social media campaigns that engaged customers, leading to increased brand awareness and online sales growth.
- Improved communication between design team members by maintaining organized records of project updates and meeting notes.
- Supported marketing efforts by developing visual merchandising strategies for retail partners, resulting in improved brand presence.
- Assisted in organizing and executing successful fashion shows, showcasing new collections to industry professionals and potential buyers.
- Enhanced product designs by collaborating with the lead designer on seasonal fashion trends and color palettes.
- Collaborated with stylists and photographers to create creative fashion campaigns.
Education
Certificate IV In Real Estate Practice (CPP41419) -
Entry Education
Melbourne, VIC05.2024
Bachelor Of Fashion & Apparel Design - Fashion Design
Gujarat University
Gujarat, India07.2018
Skills
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Relationship Building
- Customer Relations
- Microsoft Office
- Data Entry
- Work Prioritization
- Issue and Complaint Resolution
- Administrative and Office Support
- Document and Records Management
- Language Fluency
- Report Preparation
- Training development aptitude
- MS Office
- CRM software proficiency
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Experience Coordinator
AHB Group
06.2022 - 01.2024
Assistant Fashion Designer
Jardosh - The Urban Stitch
10.2018 - 05.2022
Certificate IV In Real Estate Practice (CPP41419) -
Entry Education
Bachelor Of Fashion & Apparel Design - Fashion Design
Gujarat University