Business Process Modelling
Kajal Kumari
Junior Business Analyst
35 Burdett Street Albion,4101,QLD
Summary
Dedicated Customer service professional,I bring a strong analytical mindset and a passion for problem-solving. With a degree in Master In Information Technology and a Major in Business Analysis I have developed the skills and knowledge needed to support business decisions and drive growth. My experience in analytical skill and customer service has allowed me to excel in identifying opportunities for improvement, conducting in-depth analysis, and presenting actionable insights to key stakeholders. I am a collaborative team player with excellent communication skills, and I am eager to contribute my expertise to a dynamic and fast-paced organization."
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Specialist
Allianz, Insurance
Brisbane, QLD
05.2022 - Current
- Tasked with the responsibility to service customer home, Motor ,Caravan and landlord insurance policies.
- Handled 50+ queries through calls and emails with the duty of signing up for the new customer, collecting data, liaising with Underwriters and approving quotes
- Received an average 95% customer satisfaction and query resolution, which is 20% above target.
Online Sales Operations Coordinator
Whack Sports
Brisbane
11.2020 - 03.2022
- Headed a team of 4 members, tasked to manage online department
- Assigned to forecast sales through various channels in different periods and make arrangements accordingly.
- Increased customer retention by 17% by forecasting sales and proactively reacting to the changing trends
- Performed above the KPI by 15% by analyzing the past trends, forecasting the future sales and reducing waiting periods for online orders
Business Coordinator
Signarama, Signarama India P.V.T ltd
04.2018 - 02.2019
- Used new CRM techniques for query handling and prompt communication resulting in 12% increase in customer Satisfaction.
- Assisted in warranty and Sales Quotation for customers according to the requirements of the customer's site and overall design.
- Assisted in warranty and Sales Quotation for customers according to the requirements of the customer's site and overall design.
- Tracked important information Microsoft Excel spreadsheets and ran reports or generated graphs using data.
Education
Master’s - Information Technology – Business Analysis
Queensland University Of Technology
Brisbane, QLD 07.2019 - 08.2021
BBA - Business Administration
Guru Nanak College
Chennai 05.2015 - 08.2018
Skills
Polisy
undefinedCertification
Business Analysis Foundations from (IIBA)
Accomplishments
- Appreciation - Quality assurance team-Allianz Insurance
- Newcomer of the year (Employee) - Whack Sports
- International Merit Scholarship - QUT
- Ist Rank Holder (Academic) - Gurunanak College
Software
SQL
Jira
CRM
Tableau
Interests
Event Managment
Travelling
Music
Volunteering
Timeline
Business Analysis Foundations from (IIBA)
03-2023
Customer Service Specialist
Allianz, Insurance
05.2022 - Current
Online Sales Operations Coordinator
Whack Sports
11.2020 - 03.2022
Master’s - Information Technology – Business Analysis
Queensland University Of Technology
07.2019 - 08.2021
Business Coordinator
Signarama, Signarama India P.V.T ltd
04.2018 - 02.2019
BBA - Business Administration
Guru Nanak College
05.2015 - 08.2018
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