PRIYANSHU KUMAR SINGH
Summary
"Product Catalog Professional with 4 years of experience, poised to make impactful contributions through effective data management and process optimization. Proven track record in supporting team objectives and ensuring seamless operations through collaboration and adaptability. Recognized for reliability in meeting dynamic business needs, with strong skills in data accuracy and problem-solving."Strives to satisfy customers with enhanced technical solutions and contribute to the growth of the organization.
Overview
5
5
years of professional experience
Work History
Retail Process Catalog Associate
Amazon
01.2022 - Current
- Conducted root cause analysis to pinpoint and resolve process bottlenecks, driving efficiency and cost savings. This led to a leaner, more effective workflow. Improved processes supported a stronger competitive position.
- Tracked customer interactions with the Perseus Tool, enabling tailored support and enhanced satisfaction. This data-driven approach bolstered customer loyalty.
- Managed client and vendor relationships, quickly addressing product listing and content issues. This proactive collaboration maintained satisfaction and brand integrity. Strong partnerships reinforced trust and market positioning.
- Stayed informed on industry trends, updating catalog content to meet current standards and customer needs. This ensured offerings remained relevant and competitive. Agility in adapting supported consistent market relevance.
- Researched and recorded origins, provenance, and historical significance of archival materials.
Process Associate
Indigo
10.2020 - 10.2024
- Worked closely with team members to meet and exceed productivity and accuracy standards, ensuring a high-performance environment that delivered consistent, high-quality results.
- Delivered exceptional customer service and rapid issue resolution, achieving a 90% boost in customer satisfaction scores, enhancing customer loyalty and retention.
- I leveraged in-depth product knowledge and provided proactive support to consistently exceed customer expectations, directly boosting sales metrics. This approach helped me foster lasting client relationships, driving long-term business growth.".
- Provided reporting for forecast analysis for reporting in support of decision-making.
Advertising Intern
Signarama
02.2020 - 10.2024
- Created content for social media, increasing engagement and follower growth. Leveraged experience with Google Ads, Facebook Ads, and LinkedIn Campaigns to support targeted outreach and lead generation.
- Managed client and vendor communications, finalizing projects and preparing quotations for the new sign board. Handled multiple tasks efficiently to meet deadlines and maintain high service standards for the business.
- Provided administrative support by maintaining organized records of project timelines, budgets, and deliverables.
- Increased sales by 30% average through prospecting for new business at networking events and cold calling.
Education
BBA - Business Management
Vels Institute of Science Technology & Advanced Studies
05.2020
Skills
- Ability to work with large dataset
- Critical thinking for Strategic Planning
- Problem-solving skills and strong attention to details
- Ability to work with Microsoft 365
- Customer service and Stakeholder relationship management
- Presentation and public speaking skills
- Product categorization and data management
- Proficient in catalog maintenance with strong attention to detail,
- Skilled in driving product sales through effective brand awareness strategies,
- Skilled in team building and multitasking
Accomplishments
- Customer Appreciation Award
- Employee of the Year Award Sept 2021
- Rewards and Recognition Award as a rookie June 2023
- Best Milestone Award March 2023
Languages
English
Hindi
Tamil
Timeline
Retail Process Catalog Associate
Amazon
01.2022 - Current
Process Associate
Indigo
10.2020 - 10.2024
Advertising Intern
Signarama
02.2020 - 10.2024
BBA - Business Management
Vels Institute of Science Technology & Advanced Studies
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