Front Desk Associate
The Novotel Chennai OMR
07.2021 - 12.2021
- Industrial Exposure Training.
- Housekeeping/ Food and Beverage/Food Production/ Front Office, - Five Star Property
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected room deposits, fees, and payments.
- Tasks Performed - In the food production department, I coordinated in the bakery where I have helped the chef.
- In housekeeping, my tasks were to assist my senior housekeeper's in-room preparation for guests
- In the food and beverage department, I was responsible for various customer services such as food preparation and cleaning duties
- In the Front office, I work in the Front desk as well as
- Escort guests to their rooms
- Work in Opera as well
- ADDITIONAL SKILLS, EXPERIENCE & AWARDS
- Campus Engagement -Participated in Food Fiesta in the year 2022 for the Front office Department
- Participated in food festival in the year 2022 organized by IIHM at the Bengal Global
- Business Summit (BGBS)
- Hotel Engagement -Got Appreciation from the Guest while working as Trainee in all department
- Got the kudos voucher in all the department for doing best work.
