Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Timeline
Generic

KAJAL MEHTA

Melbourne,VIC

Summary

Reservation Agent recognized for using up-selling techniques to maximize revenue in hotel industry. Ready to apply reservation sales expertise and one years of experience.

Easily adaptable to high-pressure, dynamic situations.


Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience

Work History

Reservation Sales Associate

Hyatt Hotels Corporation
09.2023 - Current
  • Handling complex reservations or unique requests, ensuring customer satisfaction during their stay.
  • Collaborated with team members to ensure smooth reservation processes, resulting in a seamless customer experience.
  • Assisted customers with special needs or accommodations requests, delivering a personalized experience that exceeded expectations.
  • Utilized strong communication skills for effective bookings over the call.
  • Demonstrated strong knowledge in various booking types, including normal bookings, small group bookings, travel agent bookings, and corporate bookings.
  • Extensive experience with World of Hyatt bookings via phone and email, ensuring high levels of customer satisfaction.
  • Strong experience in email handling for guest complaints and travel agent bookings and requests.
  • Manage all corporate booking requests for Australian Hyatt hotels and New Zealand Hyatt hotels as well as Indonesian hotels too.
  • Oversee travel agent booking requests for wholesalers and AOT agents, addressing inquiries promptly.
  • Handle Hyatt Privé and Virtuoso agent requests related to bookings.
  • Worked with Australian Hyatt properties, New Zealand Hyatt hotels, and Indonesian Hyatt properties, focusing on reservations and corporate bookings for wholesale travel agents.
  • Skilled in situation handling, adept at managing complex scenarios to achieve optimal outcomes for both guests and the organization.

Front Desk Associate

The Novotel Chennai OMR
07.2021 - 12.2021
  • Industrial Exposure Training.
  • Housekeeping/ Food and Beverage/Food Production/ Front Office, - Five Star Property
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Collected room deposits, fees, and payments.
  • Tasks Performed - In the food production department, I coordinated in the bakery where I have helped the chef.
  • In housekeeping, my tasks were to assist my senior housekeeper's in-room preparation for guests
  • In the food and beverage department, I was responsible for various customer services such as food preparation and cleaning duties
  • In the Front office, I work in the Front desk as well as
  • Escort guests to their rooms
  • Work in Opera as well
  • ADDITIONAL SKILLS, EXPERIENCE & AWARDS
  • Campus Engagement -Participated in Food Fiesta in the year 2022 for the Front office Department
  • Participated in food festival in the year 2022 organized by IIHM at the Bengal Global
  • Business Summit (BGBS)
  • Hotel Engagement -Got Appreciation from the Guest while working as Trainee in all department
  • Got the kudos voucher in all the department for doing best work.

Education

Kajal Mehta

Advance Diploma - International Hospitality Administration

International Institute of Hotel Management (KOLKATA
2023

Skills

  • Front Office
  • People management
  • Language
  • Intermediary level knowledge of computers
  • Intermediate user of Microsoft Office
  • Upselling strategies
  • Reservation Software Expertise
  • Goal-oriented mindset
  • Patience and composure

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Got the kudos voucher in all the department for doing best work.

Languages

English
Full Professional
Hindi
Native or Bilingual

Hobbies

In my free time, I love working out in the Gym. It helps me to recharge myself

I love dancing, traveling to different places learning about their culture.

Timeline

Reservation Sales Associate

Hyatt Hotels Corporation
09.2023 - Current

Front Desk Associate

The Novotel Chennai OMR
07.2021 - 12.2021

Kajal Mehta

Advance Diploma - International Hospitality Administration

International Institute of Hotel Management (KOLKATA

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