Kajal Panwar
Cranbourne,VIC
Summary
Energetic Manicurist bringing 1 year as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Nail Shop Helper
Muskan Beauty Parlour
05.2022 - 04.2023
- Maintained cleanliness of the nail shop, ensuring a pleasant atmosphere for customers and staff.
- Contributed to the promotion of special offers or discounts by creating eye-catching displays or distributing flyers.
- Assisted nail technicians with various tasks for smoother salon operations and better client experiences.
- Managed inventory and restocked supplies to maintain an organized work environment.
- Supported nail technicians during services, resulting in faster appointment times and increased daily appointments.
- Ensured all tools and equipment were properly sanitized between uses, maintaining strict health and safety standards within the salon environment.
- Participated in regular staff meetings, sharing ideas on how to improve workflow efficiency or increase customer satisfaction rates.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Customer Service Representative
Competent Synergies
04.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Information Technology
Chandigarh Group of Colleges
India07.2023
Skills
- Gel Application
- Client consultation
- Acrylic Application
- Hand Massage
- Scheduling appointments
- Upselling Services
- Basic Nail Repairs
- Salon Etiquette
- Customer Service
- Foot Massage
- Acrylic nails
- Nail art techniques
- Nail Polish Application
Certification
- Nail Art, Muskan beautyparlour - 2 months
Timeline
Nail Shop Helper
Muskan Beauty Parlour
05.2022 - 04.2023
Customer Service Representative
Competent Synergies
04.2021 - 04.2022
Bachelor of Science - Information Technology
Chandigarh Group of Colleges
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