Kajal Ravaria
Mornington,VIC
Summary
Results-driven Assistant Store Manager at Euro Garges with expertise in inventory control and team leadership, driving store performance through strategic vendor relationships and comprehensive employee training. Achieved significant sales growth by excelling in retail operations and fostering strong customer engagement. Proficient in POS systems, dedicated to delivering an exceptional customer experience.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Euro Garges
01.2024 - Current
- Manage overall store operations, ensuring compliance with regulations and standards.
- Monitor store performance, and provide regular reports to upper management.
- Develop and maintain vendor relationships to ensure product availability, and competitive pricing.
- Oversee store staffing, including scheduling, hiring, and training new employees.
- Managed opening and closing procedures, and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness, and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- I walked through the store areas to identify and proactively resolve issues that were negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Customer Sales Representative
Ampol Foodary
06.2023 - 12.2023
- Provided prompt and friendly customer service.
- Managed store inventory and stock maintenance.
- Handled store back-office tasks, and order processing.
- Operated as a console operator.
- Assisted customers in selecting products that best met their needs.
- Answered customer inquiries regarding product features, availability, and pricing.
- Listened to customer needs to identify and recommend best products and services.
- Greeted customers upon arrival at the store and provided assistance as needed.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Developed strong relationships with clients through effective communication.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Performed administrative tasks such as data entry, filing, and document preparation.
- Identified customer needs by asking questions and advising on best solutions.
- Managed inventory and supplies to ensure materials were available when needed.
Sales Staff
Urban Green Supermarket
12.2021 - 01.2023
- I greeted and assisted customers in finding products.
- Replenished shelves, and maintained store cleanliness.
- Handled billing and assisted with store management tasks.
- Provided exceptional customer service to build relationships with clients for repeat business opportunities.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Assisted customers with product selection, answered inquiries and provided information about products and services.
- Listened to customer needs to identify and recommend best products and services.
- Recruited, hired and trained new hires to optimize profitability.
- Maintained inventory levels by restocking shelves with merchandise.
Store Manager
Shivam Plastics & Stationery
01.2020 - 12.2021
- Assisted customers and resolved queries efficiently.
- Managed inventory, invoicing, and accounts.
- Ensured stock availability and replenishment.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Commerce (B.Com) -
University of Mumbai
Mumbai, IndiaSkills
- Inventory control
- Retail Operations
- Customer service and engagement
- Time management
- Team Building and Leadership
- Attention to Detail
- Stock management
- Employee scheduling
- Goals and performance
- Upselling and cross selling
- Customer experience
- Flexible schedule
- Team management
- POS systems operations
- Store organization
- POS systems
Timeline
Assistant Store Manager
Euro Garges
01.2024 - Current
Customer Sales Representative
Ampol Foodary
06.2023 - 12.2023
Sales Staff
Urban Green Supermarket
12.2021 - 01.2023
Store Manager
Shivam Plastics & Stationery
01.2020 - 12.2021
Bachelor of Commerce (B.Com) -
University of Mumbai
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