Summary
Overview
Work History
Education
Skills
Experience Snapshot
Software Competencies
Certification
Languages
Timeline
Generic

Kajal Sharma

Adelaide

Summary

Dedicated and results-driven professional with a strong background in retail, hospitality, and support services. Proven ability to manage teams, serve customers efficiently, and handle operational tasks with attention to detail. Adaptable, self-motivated, and focused on delivering high standards of service in diverse settings. Known for delivering consistent, high-quality service while maintaining a friendly, and approachable manner. Experience in managing fast-paced environments, resolving customer concerns effectively, and supporting operational excellence through a hands-on, solutions-focused approach. Well-versed in food safety, hygiene, and retail procedures, with a commitment to maintaining high standards and enhancing the customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Pizza N Pasta Planet
01.2023 - Current
  • Supervise daily operations of the restaurant, ensuring smooth front-of-house and kitchen coordination.
  • Manage inventory, place supplier orders, and track stock levels to reduce waste and ensure cost efficiency.
  • Lead and train staff in food preparation, hygiene, and customer service standards.
  • Handle customer interactions, resolve complaints professionally, and ensure a high level of guest satisfaction.
  • Monitor sales and implement promotional strategies to boost revenue and customer retention.
  • Maintain compliance with health and safety regulations, including food safety standards.
  • Assist in payroll, rostering, and staff performance evaluations.
  • Oversee cash handling procedures and ensure accurate end-of-day reporting.

Team Member

Woolworths Group
09.2022 - Current
  • Monitoring cash handling and store controls
  • Managing stock levels, daily reports, and deliveries
  • Ensuring cleanliness and compliance with hygiene standards
  • Providing outstanding service to all customers
  • Conducting product quality and date checks
  • Supporting equipment maintenance and policy adherence

Housekeeping Attendant - Trainee

Crown Plaza and Rydges Adelaide
05.2024 - 05.2024

Executed a five-shift traineeship under supervision, acquiring comprehensive knowledge of housekeeping attendant responsibilities, including cleaning and hygiene standards and room presentation.

Food and Beverage Attendant - Trainee

Adelaide Convention Centre
04.2024 - 04.2024

Executed five-shift traineeship under supervision, acquiring comprehensive knowledge of food and beverage attendant responsibilities, guest services, and restaurant operations.

Support Worker

Resicare SA
01.2023 - 04.2023
  • Provided care and assistance to clients with disabilities
  • Helped maintain daily routines, safety, and wellbeing
  • Supported clients in both in-home and community

Retail Assistant

Reliance Mall
01.2022 - 06.2022
  • Handled customer transactions and managed cash register
  • Maintained stock levels and inventory records
  • Delivered excellent customer service and resolved concerns
  • Promoted loyalty through friendly and helpful interactions

Education

Masters of Hotel Management -

International College of Hotel Management
Adelaide, SA
01-2026

Masters of Pharmacy -

Punjabi University
Punjab India
05-2020

Bachelors of Pharmacy -

Rayat Bahra Universitty
Punjab India
05-2018

Skills

  • Team Management & Leadership
  • Customer Service Excellence
  • Stock Control & Inventory Management
  • Time Management & Problem Solving
  • Business and Retail Operations
  • Flexible and Adaptable

Experience Snapshot

  • Restaurant Manager, Pizza N Pasta Planet
  • Team Member, Woolworths
  • Housekeeping Attendant, Crown Plaza and Rydges Adelaide (Trainee)
  • Food and Beverage Attendant, Adelaide Convention Centre (Trainee)

Software Competencies

  • POS Systems
  • Microsoft Office Suite
  • Microsoft Excel

Certification

  • Certificate III in Individual Support (Ageing & Disability)
  • Manual Handling
  • First Aid & CPR
  • Responsible

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Housekeeping Attendant - Trainee

Crown Plaza and Rydges Adelaide
05.2024 - 05.2024

Food and Beverage Attendant - Trainee

Adelaide Convention Centre
04.2024 - 04.2024

Restaurant Manager

Pizza N Pasta Planet
01.2023 - Current

Support Worker

Resicare SA
01.2023 - 04.2023

Team Member

Woolworths Group
09.2022 - Current

Retail Assistant

Reliance Mall
01.2022 - 06.2022

Masters of Hotel Management -

International College of Hotel Management

Masters of Pharmacy -

Punjabi University

Bachelors of Pharmacy -

Rayat Bahra Universitty
Kajal Sharma