Kajin Samadi
Ballajura,WA
Summary
Experienced candidate with a vast background in customer service roles. Possesses knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Cashier
Warwick fresh
06.2021 - Current
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided excellent customer service by greeting customers and offering assistance
- Provided efficient and courteous service to customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training and mentoring new team members.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Restaurant Waiter
Mashawi
05.2017 - 09.2020
- Demonstrated excellent customer service skills by promptly taking orders, delivering food and beverages, and addressing any customer concerns or complaints
- Greeted patrons at assigned tables and promptly addressed questions and requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies, cleaning dishes and silverware
- Managed difficult situations professionally by remaining calm under pressure
- Multi-tasked effectively while managing multiple tables simultaneously during peak hours
- Assisted with orientation and training of new wait staff.
- Maintained clean and organized dining areas for optimal guest experience.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Education
High School Diploma -
Greenwood College
Perth, WA10.2019
Skills
- Work Ethic and Integrity
- Interpersonal Skills
- Organizational Abilities
- Upselling Strategies
- Patience and Empathy
- Adaptability and Flexibility
- Professionalism and Courtesy
- Customer Service Excellence
- Attention to Detail
- Greeting and Seating Clients
- Telephone skills
- Time Management
References
- Firas Alaei, Business Owner, Bentley Fresh, 0421377622
- Ravin Barzanji, Manager On Duty, Mashawi, 0431299131, ravinbarzanji@gmail.com
Timeline
Cashier
Warwick fresh
06.2021 - Current
Restaurant Waiter
Mashawi
05.2017 - 09.2020
High School Diploma -
Greenwood College
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