KAJOL BHASIN
North Strathfield,NSW
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Finance & Claims Assistant
Kebia Importex Pty Ltd
07.2023 - Current
- Managing a portfolio of over 100 customers and vendors for the business in their day-to-day financial activities.
- Designing and implementing an overall risk management process for the organization, which includes an analysis of the financial impact on the company when risks occur.
- Ensuring accurate and timely execution of transactions, receivables, payables, bank reconciliations, and BAS.
- Performing a risk evaluation: Evaluating the company’s previous handling of risks and comparing potential risks with criteria set out by the company, such as costs and legal requirements.
- Risk reporting tailored to the relevant audience. (Educating the board of directors about the most significant risks to the business, ensuring business heads understand the risks that might affect their departments, and ensuring individuals understand their own accountability for individual risks.)
- Managed accounts payable and receivable processes, ensuring accurate and timely transactions.
- Monitored debtors' accounts to ensure timely payment of outstanding invoices.
- Managed customer complaints regarding billing errors, or discrepancies.
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Implemented a comprehensive training program for new hires, contributing to a more productive, engaged workforce, and increased employee retention.
- Provide assistance to senior management in the areas of financial planning and analysis.
- Developed client satisfaction surveys and insightful metrics that led to a strategic service improvement action plan.
- Supported month-end and year-end closing processes by preparing and verifying journal entries and financial documentation.
- Collaborated with the finance team to prepare budgets and track expenditures against forecasts to control departmental costs.
- Provided administrative support in preparing financial reports and presentations.
- Building risk awareness among staff by providing support and training within the company.
- Processed and reviewed insurance claims to ensure compliance with company policies and legal requirements.
- Maintained accurate records in claims management systems to support efficient processing and reporting.
Administrative Assistant - HR & Finance
JLL - Google India
07.2022 - 02.2023
- Interviewed candidates with the leadership team to determine behavioral and cultural fits for the administration.
- Handled the budget for FY 2023 closely within the department.
- Led the team in proposing the budgetary requirements pan-India, keeping in mind the cost-cutting factors.
- Oversee expenditure, and identify trends in spending.
- Handled forecasts for future budget needs.
- Handled accruals with minimal variances.
- Handled space management for the entire organization at the PAN India level.
- Tracking and reporting of individual events, including invoice reconciliation.
- Ascertained and preserved the confidentiality of all company communications and documentation.
- Maintaining professional and technical knowledge by attending workshops, establishing networks, and participating in professional training.
- Identify or anticipate problems, and take corrective action, collecting user feedback.
- Observes, responds to, and reports unusual occurrences, and serves as a resource for emergency personnel.
Office Management Professional
PWC - AWFIS space solutions
03.2021 - 07.2022
- Ensured the day-to-day smooth management and building operations through administrative support.
- Assessing and developing a planning agenda to ensure consistent staff communication, and to create efficiency between the departments.
- Execute various administrative tasks, including recruitment, travel management (domestic and international), and space management.
- Reviewing budget proposals and funding requests.
- Conducting cost/benefit analyses and other types of analysis.
- Explain and defend recommendations to management and stakeholders.
- Ensure the organization’s budget adheres to legal regulations.
- Responsible for the preparation and distribution of status reports, while systemizing processes to simplify workload prioritization and efficiency.
- Managing and organizing the administrative support team activities, including workflow planning, staff mentoring, coaching, and performance assessment and development.
- Managing the channel communication between the building property management and headquarters facility to ensure workplace safety, and resolving problems related to the building facility operations.
- Responsible for vendor scheduling and maintenance.
Office Management Professional
CBRE Ernst & Young (EY)
08.2018 - 03.2021
- Manage and oversee day-to-day activities of operations, including planning and coordinating with other units.
- Led the team in achieving key outcomes at each client check-in, fostering warm business relationships.
- Improve operational effectiveness by streamlining business operational work processes and procedures.
- Managing day-to-day organizational space assignments and chargebacks.
- Conduct performance reviews, employee performance conversations, training, and other personnel management.
- Monitor suppliers to ensure efficient and effective services are provided within the company’s budget limits.
- Developing and maintaining relationships with vendors and clients.
- Budget planning, tracking, and reporting of individual events, including invoice reconciliation.
- Assisted with event planning, including associated travel and logistics arrangements.
- Preparation of scheduled reports.
HR Operations and Programs Manager
Radisson Group
06.2015 - 07.2018
- Recruited to help open a new company branch, guiding the startup and management of a full spectrum of HR operations and programs.
- Worked with senior management to create HR policies and procedures, recruit employees, and develop orientation, training, and incentive programs.
- Wrote an employee manual covering issues including disciplinary procedures, the code of conduct, and benefits information.
- Introduced the company's first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.
- Revised job descriptions across all levels, shadowed, and interviewed employees to construct an accurate picture of the duties and skills required for each position.
- In charge of departmental training, where preparing, scheduling, and conducting intensive sessions on behavioral aspects were given.
- Coordinated various meetings and conferences for the corporate clients.
- Resolving quality assurance issues.
Education
Graduate Diploma of Management (Learning) - Business Management
Trinity Institute
Sydney, NSW08-2025
Bachelor of Science - Bachelor of Sc. in Hospitality & Administration
IHM
New Delhi, India06-2015
Skills
- Team building
- Cash flow management
- Month-end closing support
- Financial record keeping
- Analytical thinking
- Problem-solving aptitude
- Financial reporting
- Data analysis
- Risk System Implementation
- Quantitative analysis
- Credit analysis
- Data interpretation
- Economic forecasting
- Business intelligence
- Risk reporting
- Liquidity management
- Claims processing
- Compliance auditing
Tools & Softwares
- Microsoft Excel
- Microsoft PowerPoint
- Xero
- MYOB
- Dynamics 365
- Salesforce CRM
References
References available upon request.
Education and Training
other,other
Timeline
Finance & Claims Assistant
Kebia Importex Pty Ltd
07.2023 - Current
Administrative Assistant - HR & Finance
JLL - Google India
07.2022 - 02.2023
Office Management Professional
PWC - AWFIS space solutions
03.2021 - 07.2022
Office Management Professional
CBRE Ernst & Young (EY)
08.2018 - 03.2021
HR Operations and Programs Manager
Radisson Group
06.2015 - 07.2018
Bachelor of Science - Bachelor of Sc. in Hospitality & Administration
IHM
Graduate Diploma of Management (Learning) - Business Management
Trinity Institute