Ka Ka, Vivian TAM

• Respond to inbound customer contact and conduct outbound customer contact;
• Enter requests for quotes into CRM (Customer Relationship Management) software and generate quotes
tailored to the customer’s need in timely manner (provide information regarding terms of sales and delivery
dates);
• Source products utilising tools such as the internet and industry trading websites etc;
• Provide a high level of customer service and continually work on account development through the
development of strong customer relationships and identification of specific needs;
• Complete secondary checking of shipments (after warehouse staff) prior to releasing to client;
• Process customer orders and create associated supplier purchase orders (as required);
• Resolve difficult issues, complaints, and fault reports;
• Deal with overseas suppliers and make the relevant arrangements for import;
• Liaise with local and overseas suppliers to obtain information about their products and services (Quotes,
Linecard, Inventory Lists and Price Lists...);
• Upload data into the sales software such as vendor inventory list, quotes etc accurately and in a timely
manner;
• Provide support as required with purchasing, expediting and bookkeeping tasks;

• Tender Management: Complete the customers' tenders' forms, keep them in the record, track and analysis the results, create a report, propose action plans accordingly, re-activate data search with PM few weeks before the end of the tenders to proactively negotiate with suppliers
• Moreover, Forecast Management: Complete all the forecast files with prior consultation of the sales team, control the accuracy of the files, follow up stock transfers, suggest adjustments if needed, identify and alert OOS comings
• And quotation or document support as well as marketing support.

• Managing Sales order, customers service, issue invoices to the customer and follow up customer inquiry
• As well as working closely with the delivery team to ensure the deliveries are on time
• And also work with the shipping company for the custom clearance.

• Managing relationship with high value clients and grow up business development in both Macau and Hong Kong
• Working on sales order and purchase order processes
• In addition, prepare design proposal, reports, contracts and other documentations
• Involve in project management and coordination
• In addition, work closely to the Architects, Quantity Surveyors, project managers, etc.

• Managing relationship with high value clients and grow up business development
• Implement recycled plan and waste management plan
• Prepare the monitoring records and other contractual submissions; Assist in environmental promotion, training and meeting
• Working on sales order and purchase order processes
• Lastly, prepare proposal, report and other documentations.

• Mainly in the export side, such as LC advising, Clean Export Loan, Manufacturing Advance, Packing Loan, Finance DA/DP bills, and Finance Export DC bills, as well as perform LC documents checking, AML check and sanction countries check.

• Handle the operations of the bills transactions such as, Import Invoice Financing, Import Collection, Import DC bills capturing, Shipping Guarantee and Import LC payment
• In addition, handle customer and internal inquiries relating to trade finance transactions
• Reply and relay enquiry from correspondent banks by SWIFT.