Kakanang Prapysatok
Sydney
Summary
Experienced with venue operations, event planning, and staff management. Utilizes strong organizational and communication skills to ensure seamless event execution. Track record of enhancing guest satisfaction and operational efficiency through proactive problem-solving and team collaboration.
Experienced venue management professional with strong focus on team collaboration and achieving results. Skilled in event planning, budget management, and customer service. Reliable and adaptable, ensuring smooth operations and seamless experiences for clients and guests. Prepared to make significant impact by fostering productive and harmonious work environment.
Overview
3
3
years of professional experience
Work History
Steering Committee Pacific F&B Leader Forum
Accor
04.2024 - Current
- Develop a Pacific food and beverage manifesto
- Create food and beverage support network in Pacific
- Leveraging the skill of the collective of food and beverage team
- Best practice sharing and adoption
- Leverage external food and beverage expert
- Deliver reginal tranformation project - Breakfast / C&E / R&B development
- Drive ESG initiative to achieve targets
Venue Manager /Assistant Director of Food and Beverage
Accor
10.2023 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
Restaurant General Manager
KAKANANG PRAPYSATOK Restaurant
11.2021 - 10.2023
- Set up and planning Operational critical path for new restaurants opening
- Administer training program and prepare schedule and handle inventory effectively
- Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
- Meeting KPI’s and financial budgets set and improve revenue
- Staff rostering and keeping staffing levels to meet business demands
- Currently managing up to 65 staff both FOH and BOH
- Stock control – maintaining stock levels and COGS percentage within budget
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
CERTIFICATE -
NSW First Aid
01.2021
CERTIFICATE -
Food Safety Supervisor Level 1 & 2
01.2021
CERTIFICATE -
NSW Advance Licensee
01.2021
CERTIFICATE -
NSW Licensee
01.2021
CERTIFICATE -
RSA NS
01.2019
CERTIFICATE -
RSA VIC
01.2016
CERTIFICATE -
Victorian Licensees
01.2016
CERTIFICATE IV -
Business marketing
01.2011
BACHELOR -
POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
01.2008
Skills
- Writing and verbal communication
- Relationship building
- Personnel management
- Event promotion
- Menu planning
- Staff training/development
- Recruitment
- Cost control
- Purchasing and planning
- Financial management
- Sales tracking
- Budget control
Hobbies and Interests
- Riding
- Swimming
- Rafting
Languages
English
Full Professional
Timeline
Steering Committee Pacific F&B Leader Forum
Accor
04.2024 - Current
Venue Manager /Assistant Director of Food and Beverage
Accor
10.2023 - Current
Restaurant General Manager
KAKANANG PRAPYSATOK Restaurant
11.2021 - 10.2023
CERTIFICATE -
Food Safety Supervisor Level 1 & 2
CERTIFICATE -
NSW Advance Licensee
CERTIFICATE -
NSW Licensee
CERTIFICATE -
RSA NS
CERTIFICATE -
RSA VIC
CERTIFICATE -
Victorian Licensees
CERTIFICATE IV -
Business marketing
BACHELOR -
POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
CERTIFICATE -
NSW First Aid
Similar Profiles
John PalacioJohn Palacio
Dinner Server/Food Runner at AccorDinner Server/Food Runner at Accor
Marie-Noelle CURIEMarie-Noelle CURIE
Senior Manager Strategic Project at AccorSenior Manager Strategic Project at Accor
Aurélie LEGERAurélie LEGER
Responsable service client at AccorResponsable service client at Accor