Ka Ki (Ciera) Wong
Sydney,NSW
Summary
Personable and customer-focused with flair for creating positive dining experiences. Possesses strong understanding of menu knowledge and food safety practices, coupled with excellent communication and multitasking skills. Dedicated to providing outstanding service and ensuring guest satisfaction.
Developed strong interpersonal and multitasking skills in childcare-focused environment, ensuring nurturing and organized setting. Expertise in managing conflict resolution and creative engagement with children. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in diverse settings.
Overview
3
3
years of professional experience
Work History
Babysitter
Family Friends & Others
02.2025 - 03.2025
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
Waitress
Ibis Hotel, Accor Hotels
07.2022 - 02.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Cashier
O'Brien Group
12.2021 - 12.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier And Server
Chocolate Komberry Co.
11.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Used POS system to enter orders, process payments and issue receipts.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Media - PR And Advertising
University of New South Wales
Sydney, NSW12-2026
High School Diploma -
Clayfield College
Brisbane11-2022
Certificate III - Hospitality in Cafe And Barista
TAFE QLD
QLD11-2021
Middle School -
American International School
Hong Kong06-2018
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Customer service
- Order taking
- Service quality
- Cash handling
- Team collaboration
- Attention to detail
- Relationship management
Languages
English
Chinese (Cantonese)
Timeline
Babysitter
Family Friends & Others
02.2025 - 03.2025
Waitress
Ibis Hotel, Accor Hotels
07.2022 - 02.2023
Cashier
O'Brien Group
12.2021 - 12.2022
Cashier And Server
Chocolate Komberry Co.
11.2021 - 06.2022
Bachelor of Media - PR And Advertising
University of New South Wales
High School Diploma -
Clayfield College
Certificate III - Hospitality in Cafe And Barista
TAFE QLD
Middle School -
American International School
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