Kala Bufalino
Woombah,NSW
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Correctional Officer
Serco Group
07.2020 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Observed and supervised inmates throughout visits, meal time and recreation.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Coordinated with other law enforcement personnel to exchange information.
Account Manager
Yamba Iluka Real Estate
09.2019 - 06.2020
- Collaborated with property managers to improve operational efficiency through streamlined accounting processes.
- Provided support during property sales transactions, including due diligence reviews and closing document preparation.
- Oversaw monthly reconciliations of bank accounts to ensure accurate tracking of property expenses.
- Ensured tax compliance for all managed properties by accurately preparing and filing required documentation.
- Developed customized financial reports that provided actionable insights to drive effective decision-making for property owners.
- Facilitated smooth transitions during property acquisitions or sales by effectively managing the transfer of financial responsibilities between parties.
- Managed accounts payable and receivable processes, ensuring timely payments and accurate reporting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Used accounting software to issue tax returns and prepare consolidated reports.
Hospitality Worker
Marracas Boat Shed Cafe
08.2018 - 09.2019
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
Education
Certificate III - Corrections
ASSETT COLLEGE
LAVADIA NSW06.2021
Skills
- First Aid Training
- Organizational Skills
- Problem-Solving
- Written Communication
- Incident Reporting
- Time Management
- Data Entry
- Word Processing
- Telephone reception
- Confidential Document Control
- Mail handling
- Records Management Systems
Timeline
Correctional Officer
Serco Group
07.2020 - Current
Account Manager
Yamba Iluka Real Estate
09.2019 - 06.2020
Hospitality Worker
Marracas Boat Shed Cafe
08.2018 - 09.2019
Certificate III - Corrections
ASSETT COLLEGE
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