Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Kalah Brittain

Warrnambool,Vic

Summary

Dedicated worker who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Overview

12
12
years of professional experience

Work History

Independent Lives Facilitator

GenU
09.2022 - Current
  • Promote independence among clients through skill-building exercises and goal-setting initiatives as per their NDIS plan.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Support Worker

GenU
02.2021 - 09.2022
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.

Retail Sales Assistant

Cotton On Warrnambool
01.2012 - 09.2022
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.

Personal Care Assistant

Mercy Health – Mercy Place
01.2016 - 01.2017
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

Police Check -

Level 2 First Aid -

Vic First Aid
12.2023

CPR Certificate -

Vic First Aid
12.2023

Working with Children’s Check -

01.2020

NDIS Quality and Safeguards Commission online Orientation -

01.2020

Cert IV Disability -

GenU Training
01.2020

Cert III Aged Care -

01.2015

Cert III Home and Community Care -

01.2015

Palliative Care online Training -

01.2015

Food Safety (HLTFS207C) -

01.2015

Use hygienic practices for food safety (SITXFSA101) -

01.2015

Assist clients with Medication (CHCCS305C) -

01.2015

Skills

  • Excellent communication skills
  • Problem Solving
  • Time Management
  • Caring and polite
  • Well-developed presentation and interpersonal skills
  • Ability to work in team environment and / or independently
  • Able to accept responsibility

Referee

Anne-Maire Carroll, Gen U Trainer, 0447 035 523, annemarie.carroll@genu.org.au

Tamsyn Reed, Support Coordinator, 0408 644 214, tamsynreed@gmail.com

Timeline

Independent Lives Facilitator

GenU
09.2022 - Current

Support Worker

GenU
02.2021 - 09.2022

Personal Care Assistant

Mercy Health – Mercy Place
01.2016 - 01.2017

Retail Sales Assistant

Cotton On Warrnambool
01.2012 - 09.2022

Police Check -

Level 2 First Aid -

Vic First Aid

CPR Certificate -

Vic First Aid

Working with Children’s Check -

NDIS Quality and Safeguards Commission online Orientation -

Cert IV Disability -

GenU Training

Cert III Aged Care -

Cert III Home and Community Care -

Palliative Care online Training -

Food Safety (HLTFS207C) -

Use hygienic practices for food safety (SITXFSA101) -

Assist clients with Medication (CHCCS305C) -

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Kalah Brittain