Kalala Ngatuvai
Sydney,NSW
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands. I am a Hardworking employee with Genreal customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience while im making new connections and meeting new faces in my everyday work life.
Overview
7
7
years of professional experience
Work History
Administration Assistant
LSA Concrete Pty Ltd
Sydney
2022.12 - 2023.12
- Prepared invoices
- All round admin duties
- Helping around at job sites when needed
- Made Sure Cement and required Equipments were booked in for the following day
- Call around for standbys incase of an emergency or if a fellow work member is sick or injured
Customer Service Representative
Citrus - Woolworths Online
Yenorra
2021.09 - 2022.12
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Taking inbound calls
- Provided exceptional customer service to ensure customer satisfaction.
- Administration Duties
- Deal with Store Operations
- Everyday contact with Truck Drivers Delivering customers orders
Customer Service Cashier/waitress
Fatmans Steakhouse
St Johns Park
2021.04 - 2021.08
- Assisted Chef in preparing ingredients for various dishes.
- Communicated with wait staff regarding special orders or dietary restrictions.
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Prepared salads, sandwiches, appetizers, and other menu items as instructed by Chef.
- Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
- Responded quickly to requests from customers or colleagues.
- Followed safety protocols when handling hot plates or sharp objects.
- Greeted customers and provided menus.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Checked that all orders were accurate before delivering to customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Team Leader
QSR Pty Ltd - Yagoona KFC
Yagoona
2019.09 - 2021.03
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Ensured compliance with all safety regulations in the workplace.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Customer Service Cashier
QSR Pty Ltd - Yagoona KFC
Yagoona
2016.12 - 2021.03
- Processed credit card transactions accurately and efficiently.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
High School Diploma -
Regents Park Christian Community High School
Regents Park, NSW2018-09
Skills
- Appointment Scheduling
- Email correspondence
- Database Research
- Data Entry
- Payment Processing
- Customer Service
- Complaint Handling
- Inbound/outbound Customer Service
- Calm Under Pressure
- Understanding Customer Needs
Languages
English
Native/ Bilingual
Tongan
Native/ Bilingual
References
References available upon request.
Timeline
Administration Assistant
LSA Concrete Pty Ltd
2022.12 - 2023.12
Customer Service Representative
Citrus - Woolworths Online
2021.09 - 2022.12
Customer Service Cashier/waitress
Fatmans Steakhouse
2021.04 - 2021.08
Team Leader
QSR Pty Ltd - Yagoona KFC
2019.09 - 2021.03
Customer Service Cashier
QSR Pty Ltd - Yagoona KFC
2016.12 - 2021.03
High School Diploma -
Regents Park Christian Community High School
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