Kalangalupe Pavihi

Hardworking customer service representative of more than 20 years, offering skills in managing customer expectations and resolving concerns in all workplace environments. Sales and service experts with a solid record of accomplishment in exceeding performance targets while maintaining exceptional quality standards in all interactions. Highly energetic service professional with excellent communication skills who works efficiently in teamwork. Key Strengths Attention to detail used in operational process such as back office procedures counter balances, passport processing, and parcel scanning Organise: able to prioritize, allowing tasks to be completed in an efficient and timely manner. Excellent communication and listening are used to ascertain customer needs and insure successful resolution of inquiries and complaints Show initiative in evaluating sales opportunity by liaising with customer’s and staff member’s to evaluate sales opportunity generate revenue and enhance customer satisfaction Administrative support Highly experienced with Microsoft word and excel Extensive product knowledge to assist with customer inquiries Strong customer relationships ensuring trust and confidence in the service provided and a return clientele.

Dionne Jeanes, Rye Aust Post Shop Manager, 0403 844 249

Tanya Coutts, Manager of the Rye Aust Post Shop, can be reached at 03 5985 2863.