Kalani Suesse
North Gosford ,NSW
Summary
Customer Service Professional. I haven gained experience working in fast paced environments making me the perfect customer Consultant with the ability to handle high pressure situations. I thrive in a team or individual environment. I am able to recognise priorities and i am able to mange multitasking. i think i bring immediate value and strength to your team whilst developing my skill base further with your in house programs. My goal is to give every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Optical Assistant
Specsavers
03.2022 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Collaborated with the optical team to meet monthly sales targets, driving business growth.
Optical Assistant
Specsavers
02.2021 - 03.2022
Customer Service Representative
Gemini Accident Repairs
05.2019 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Shoalhaven High School
Nowra, NSW11-2015
Skills
- Supply Restocking
- Patient recording handling
- Appointment setting
- Customer Service Abilities
- Experience with multiline telephones
- Use of inhouse programs such as Socretes , Specnet , Clicksend , Mytoll
- Competence in using Microsoft Office; Word, outlook & excel
- High attention to details and excellent administrative skills
Timeline
Optical Assistant
Specsavers
03.2022 - Current
Optical Assistant
Specsavers
02.2021 - 03.2022
Customer Service Representative
Gemini Accident Repairs
05.2019 - 09.2020
High School Diploma -
Shoalhaven High School
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