KALAOANE VILITAU
Southport,Australia
Summary
Being the female I am who enjoys working hard in a team and alone I find that helping customers is always a blessing and at the end of the working day I like to leave knowing I have helped someone. I pride myself in all my work and all I do to bring fourth profound knowledge of retail sales strategies along with excellent customer account management skills to meet and exceed assigned targets.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Street Teez Customware
- Customer Service, Money Handling, Setting up shop, Screen Printing, Heat transferring of vinyl, Stock Take
Customer Service
Touch of India all stores
- Serving Customers, Administration, Petty Cash Reconciliation, CC Transactions, Cash Transactions, Stock Take, Managing Staff, Roster shifts
Customer Service Representative
Foundever
Gold Coast, QLD
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Foundever
Gold Coast, QLD
10.2021 - 05.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Education
12 -
Marsden State High School
Certificate 3 Business -
Marsden High School
Skills
- Attention to detail
- Good Communication
- Stocking and Restocking Shelves
- Time Management
- Computer Skills
- Achieving Sales Goals
- Advising Shoppers
- Arranging Product Displays
- Converting Shoppers into Loyal Customers
References
- Talia Hill, Westpac Foundever +61449157590, Team manager
- Helen Vincent, Klarna Foundever 0435106847, trainer/team manager
Timeline
Customer Service Representative
Foundever
10.2022 - Current
Customer Service Representative
Foundever
10.2021 - 05.2022
Retail Assistant
Street Teez Customware
Customer Service
Touch of India all stores
12 -
Marsden State High School
Certificate 3 Business -
Marsden High School