Kalavagunta Giri
Telecommunications Field Technician
West Hobart
Summary
Customer-focused and physically capable professional with experience across customer service, technical field operations, and processing environments. Recognized for strong interpersonal communication, adaptability across rotating shifts, and the ability to perform in fast-paced and safety-critical settings. Skilled in balancing professional presentation with empathy, ensuring every interaction delivers a positive experience. Fluent in English, with additional multilingual ability in Telugu, Hindi, and Tamil, enabling effective communication with diverse groups. Now seeking to contribute these strengths to Swissport as a Passenger Service Agent.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Telecommunications Field Technician
Centillion Solutions
03.2024 - Current
- Conducted site surveys of NBN and Telstra pits and ducts, including rodding and roping, mandrel testing, measuring duct lengths, and assessing pit capacity for devices and jointing.
- Performed cable hauling operations for copper-to-fibre network upgrades, ensuring safe handling and adherence to industry standards.
- Executed OTDR testing to verify fibre integrity, splice losses, and overall signal quality, delivering accurate documentation of results.
- Carried out PON and “Buzz” tests, confirming live service activation and optical power levels met operational requirements.
- Ensured compliance with safety protocols and NBN/Telstra standards, maintaining accurate field records for audits and project reporting.
- Collaborated with cross-functional teams to support the end-to-end fibre rollout, from initial survey through to commissioning and customer-ready service.
Customer Service Consultant
Concentrix
04.2023 - 03.2024
- Handled customer enquiries through phone, email, and chat across multiple systems, providing accurate and timely information on products and services.
- Resolved complaints and service interruptions with empathy and solution-focused communication, ensuring customer satisfaction.
- Delivered troubleshooting support for technical issues, guiding customers through clear problem-solving steps.
- Managed account updates, service modifications, and transactions while maintaining accurate system records.
- Worked across multiple shifts, demonstrating flexibility and consistent performance in varying schedules.
Processing Attendant
Tassal Group Limited
Hobart, Tasmania
11.2021 - 03.2023
- Performed daily processing activities including cleaning, operating machinery, weighing, packing, sealing, labeling, and conducting quality control checks in a fast-paced food production environment.
- Carried out pre-operational inspections to ensure all equipment and product contact surfaces were free of soiling and production-ready, completing compliance paperwork and rejecting materials not meeting specifications.
- Completed inventory checks and stock filler duties, counting daily production stock needs, verifying inbound deliveries met required standards, and preparing records for stores personnel.
- Managed dispatch duties, checking label accuracy (BBD, lot number, production date), scanning outbound pallets, printing correct labels, and monitoring that orders matched dispatch plans.
- Ensured correct placement of stock into freezer, chiller, or freight trucks, and completed load plans as necessary.
- Worked extended shifts from midnight through the afternoon, demonstrating stamina and reliability in physically demanding conditions while upholding strict safety and hygiene standards.
Customer Service Representative
United Petroleum
Hobart, TAS
03.2019 - 11.2021
- Greeted customers warmly, assisting them to save time and up-selling products with good deals, which increased sales and made the shopping experience smooth.
- Operated fuel pumps and processed transactions accurately, handling cash and credit card payments securely.
- Monitored fuel levels and promptly restocked fuel supplies to ensure consistent availability.
- Reduced customer wait time by 30% through process improvements and was recognized as Salesperson of the Year for exceeding targets.
- Counted and recorded money received, balanced against register sales records, and prepared deposits for financial institutions.
- Conducted routine inspections and basic maintenance tasks to ensure equipment functionality and safety compliance.
- Collaborated with team members to ensure smooth operations and provide excellent service to customers.
Education
Master of Information Technology And Systems - Information Technology
University of Tasmania
Hobart, Australia 04.2001 -
Bachelor of Electrical and Electronics Engineering - Engineering
RMK Engineering College
Chennai, India08-2017
Skills
- Frontline customer engagement and service resolution
- Operational accuracy and compliance with strict standards
- Adaptability to early mornings, overnight, and extended shifts
- Technical and system proficiency in multiple platforms
- Physical stamina and attention to safety in demanding roles
- Cultural awareness and multilingual communication skills
- Collaborative teamwork in diverse, high-pressure environments
Timeline
Telecommunications Field Technician
Centillion Solutions
03.2024 - Current
Customer Service Consultant
Concentrix
04.2023 - 03.2024
Processing Attendant
Tassal Group Limited
11.2021 - 03.2023
Customer Service Representative
United Petroleum
03.2019 - 11.2021
Master of Information Technology And Systems - Information Technology
University of Tasmania
04.2001 -
Bachelor of Electrical and Electronics Engineering - Engineering
RMK Engineering College