Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kaleah Blackett

Central Coast,NSW

Summary

Resilient retail and hospitality professional with experience in diverse roles within the industry. Known for strong customer service skills, a proven ability to effectively train staff, and adept at maintaining high store standards. In both roles, I contributed to enhancing customer satisfaction and improving overall store operations, while effectively working within diverse teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista/Retail Worker

bunnings
West Gosford, Nsw
09.2022 - Current
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Adhered to health department regulations concerning sanitation standards.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Operated cash registers to process payments for goods and services.

Hospitality Worker

wendys
Woy Woy , Nsw
09.2018 - 09.2022
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
  • Kept accurate records of sales transactions for end-of-day reconciliation purposes.
  • Restocked supplies such as napkins, condiments for the convenience of customers.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Trained new employees on proper use of kitchen equipment and safety protocols.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Checked expiration dates on products prior to stocking shelves or serving customers.

Education

High School Diploma -

Henry Kendall High School
West Gosford
11-2023

Skills

  • Customer service
  • Point-of-sale systems
  • Inventory management
  • Coffee preparation
  • Equipment maintenance
  • Employee training

Certification

  • SITHFAB025 prepare and serve espresso coffee
  • SITSS00069 food safety supervision
  • Vital first aid CN: 14143096-9113721
  • CUA30920 Cert III in Music Industry
  • SIR30216 Cert III in Retail
  • CPCWHS1001 White Card
  • WWC2773791E working with children's check

Accomplishments

  • Team member of the month

Timeline

Barista/Retail Worker

bunnings
09.2022 - Current

Hospitality Worker

wendys
09.2018 - 09.2022

High School Diploma -

Henry Kendall High School

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Kaleah Blackett