Kaleah Brewer

A summary of the tasks and duties are:

• Preparing documents, presentations and communications on behalf of the team or company.

• Managing diaries and booking rooms for conferences, client workshops, networking events, travel and training.
• Processing expense claims and tracking receipts.
• Preparing meeting rooms, including creating and circulating an agenda, taking minutes, providing refreshments and ensuring facilities are suitable.
• Providing customer service over phone, email and post.
• Ordering office supplies and managing stock control.
• Filing documents, records management and bookkeeping.
• Printing, binding and collation of proposals and presentations.
• Assisting on bids and tenders, from coordination to publishing.
• Plan, order and process respite food and menus.
• Creating Care plans and Service agreements.
• Invoices.
• Reconciling.
• Managing receipts using hubdoc.
• Managing and filing pays.
• Plan and find expos to attend.
• Liaise, buy coffees.
• Managing sponsorships.
• Signage organising and updating.
• Phone calls, answering, cold canvasing.
• Managing social media platforms.
• Organising staff uniforms.
• Organising Christmas presents for staff and families.
• Managing respite houses
• Networking
• Organising support worker backpacks and equipment
• Updating policies and procedures
• Organising publicity shots
• Achieving weekly KPI's for new leads.
• Organising Staff training/ actively participating.
  

• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.
• Identified areas in need of improvement and implemented solutions.
• Facilitated dialogue between participants, family and program workers to provide best possible and individualised program.
• Collected and analysed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.

• Answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Handling office tasks, such as data entry and filing.
• General housekeeping duties.
• Liaising with warehouse and management appropriately and effectively.
• Maintaining record filing system to improve document organisation and management.
• Coaching new employees on administrative procedures, company policies and performance standards.
• Scheduling daily run sheets and allocating lunch times and vehicles to drivers.
• Scanning invoices onto the online database system.
• Answering and onforwarding customer emails.

In this role I:

• Maintained and organized the work area by cleaning and removing hazards i.e broken glass bottles.
• Inspected finished products for quality and adherence to customer specifications.
• Assembled products according to changing daily work orders and specific customer needs.
• Performed general equipment maintenance.
• Prepared reports and technical documentation of day-to-day production processes.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Worked flexible hours; night shifts, weekends, and holiday shifts.

In this role I:

• Helped support participants to achieve their NDIS goals
• Worked closely with participants and their families to schedule support times.
• Provided assistance in daily living activities such as, getting ready for school, making dinner, doing homework etc
• Kept strict Participant confidentiality in line with the NDIS Code of Conduct
• Maintained safety with tidy, clean and hazard-free home environments.
• Conferred with participants therapists and parents/ care givers to discuss support and care needs.

Working at Gumeracha Gourmet Meats I gained experience in customer service. In this role I:

• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register to record transactions accurately and efficiently.
• Restocked and organised products.
• Maintained a clean and professional work environment

• In this position I gained experience in customer service and kitchen operations.
• Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.