Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kaleah Picton

Rutherford ,Nsw

Summary

Dynamic professional with a track record of enhancing operational efficiency at Joblink Plus through expert business administration and exceptional customer service skills. Skilled in multitasking under pressure and meeting tight deadlines, demonstrated by successfully managing numerous tasks simultaneously. Proven ability in fostering client relationships and improving service delivery, underpinned by a Certificate 3 in Business Administration.

Overview

5
5
years of professional experience

Work History

Business Administration

Joblink Plus
11.2022 - Current
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed and implemented business administration systems, databases and recording systems to support operational delivery.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Childcare Trainee

Fletcher Early Learning Centre
01.2022 - 11.2022
  • Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
  • Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
  • Collaborated with team members to develop creative lesson plans tailored to individual learning styles, resulting in higher engagement levels among students.
  • Developed strong relationships with families, fostering trust and open communication between parents and staff members.
  • Managed challenging behavior effectively using positive reinforcement strategies, leading to improved classroom dynamics.
  • Improved safety standards within the childcare facility by regularly assessing risks and implementing preventative measures.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Mcdonald’s Crew Member

Mcdonald’s Gillieston Heights/Thornton
06.2019 - 01.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Year 10 Graduated

Francis Greenway Highschool
Beresfield
12.2020

Skills

  • Certificate 3 Business administration
  • Proven customer service skills
  • ability to multitask under pressure
  • ability to meet deadline
  • flexible availability

Accomplishments

P2 License + reliable Car

WWCC

Timeline

Business Administration

Joblink Plus
11.2022 - Current

Childcare Trainee

Fletcher Early Learning Centre
01.2022 - 11.2022

Mcdonald’s Crew Member

Mcdonald’s Gillieston Heights/Thornton
06.2019 - 01.2022

Year 10 Graduated

Francis Greenway Highschool

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Kaleah Picton