Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaleb Clarke

MOUNT RIVERVIEW,NSW

Summary

Accomplished Restaurant and Department Manager at McDonald's, adept in operations management and passionate about customer satisfaction. Excelled in team leadership, driving staff to exceed performance targets, and implemented improvements that significantly enhanced customer service. Skilled in inventory control, fostering a professional work environment, and achieving notable efficiency in business operations.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

McDonalds
09.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Department Manager

Mcdonalds
07.2018 - 09.2023
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Education

Bachelors in Management Majoring in Sports - Management/Sports

ICMS
Manly, NSW

High School Diploma -

Rooty Hill High School
Rooty Hill, NSW
10.2021

Skills

  • Team Management
  • Inventory control and record keeping
  • Staff Management
  • Operations Management
  • Passion for customer satisfaction, Customer-Oriented, Customer Engagement
  • Shift Management
  • Complaint resolution
  • Organization and prioritization

References

Luke Griffith

Former Restaurant Manager 

0450023202


Jayden O'Connor 

Former Operations Manager 

0406996145


Stephanie O'Connor

0433858663

Timeline

Restaurant Manager

McDonalds
09.2023 - Current

Department Manager

Mcdonalds
07.2018 - 09.2023

Bachelors in Management Majoring in Sports - Management/Sports

ICMS

High School Diploma -

Rooty Hill High School

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