Overview
Work History
Timeline
CustomerServiceRepresentative
Kaleb Hulett

Kaleb Hulett

Fremantle,WA

Overview

6
6
years of professional experience

Work History

Delivery Courier

Milkrun
01.2021 - 02.2022
  • Contributed to team success through effective communication and collaboration with colleagues.
  • Managed fuel deliveries effectively, checking quantities received and addressing any discrepancies accordingly.
  • Assisted customers with their inquiries and concerns, resolving issues promptly.
  • Enhanced station cleanliness through regular maintenance and organization tasks.
  • Performed routine equipment inspections, identifying issues for timely repairs and maintenance.
  • Kept grounds well-maintained through cleaning, trash removal, and landscaping duties as required.
  • Consistently met or exceeded performance targets set by management, demonstrating dedication to providing excellent service.
  • Improved customer satisfaction by providing friendly and efficient service at the station.
  • Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
  • Handled cash transactions accurately, ensuring proper financial documentation for each sale made.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Facilitated smooth shift handovers by maintaining thorough records of completed tasks during shifts.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Maintained clean and orderly work station.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.

Station Attendant

Ampol
10.2022 - 11.2023
  • Contributed to team success through effective communication and collaboration with colleagues.
  • Managed fuel deliveries effectively, checking quantities received and addressing any discrepancies accordingly.
  • Assisted customers with their inquiries and concerns, resolving issues promptly.
  • Enhanced station cleanliness through regular maintenance and organization tasks.
  • Performed routine equipment inspections, identifying issues for timely repairs and maintenance.
  • Kept grounds well-maintained through cleaning, trash removal, and landscaping duties as required.
  • Consistently met or exceeded performance targets set by management, demonstrating dedication to providing excellent service.
  • Improved customer satisfaction by providing friendly and efficient service at the station.
  • Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
  • Handled cash transactions accurately, ensuring proper financial documentation for each sale made.
  • Maintained inventory of all saleable items.
  • Facilitated sales of services and goods.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Created attractive merchandise diplays to entice customers to make purchases.
  • Facilitated smooth shift handovers by maintaining thorough records of completed tasks during shifts.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Maintained clean and orderly work station.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.

Hotel Assistant

Newcastle Backpackers
04.2018 - 10.2019
  • Supported event planning efforts for conferences, weddings, and other social gatherings held at the hotel premises.
  • Helped implement environmentally friendly practices within the hotel operations, reducing waste output over time.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving skills to retain customer loyalty.
  • Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
  • Streamlined check-in and check-out processes for guests, resulting in reduced wait times and increased satisfaction.
  • Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
  • Assisted team members in developing their skills through open communication, constructive feedback, and performance evaluations.
  • Provided personalized assistance to guests with special needs or requests, ensuring a positive experience during their stay.
  • Provided support during peak hours or emergencies as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
  • Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
  • Fostered strong relationships with vendors, securing competitive pricing on supplies while maintaining top-notch product quality levels.
  • Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
  • Enhanced hotel efficiency by assisting in daily operations, including front desk management and housekeeping coordination.
  • Participated in staff training programs to continuously enhance service quality within the hotel environment.
  • Developed and maintained positive relationships with guests for satisfaction.

Timeline

Station Attendant

Ampol
10.2022 - 11.2023

Delivery Courier

Milkrun
01.2021 - 02.2022

Hotel Assistant

Newcastle Backpackers
04.2018 - 10.2019

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Kaleb Hulett