Hi, I’m
Kalen Ponzoha
Olympia,WA
Summary
Proactive Human Resources Manager accomplished in hiring, conflict resolution, developing and motivating employees. I took a seven month planned career break to travel the world, which has now inspired me more than ever to engage in meaningful work.
Overview
7
years of professional experience
Work History
Planned Career Break
Professional Development
11.2022 - 05.2023
Job overview
- Took a planned career break from a 5-year fulfilling career to rejuvenate myself. I have been traveling the world since November 2022 to gain a better understanding of culture, people, and creativity.
Cintas CorporationDenver, CO
HR Manager II
12.2020 - 11.2022
Job overview
- Oversaw 160 employees and one direct report (HR Manager I)
- Present on behalf of HR Director for group led leadership calls
- 100% driver compliance for 12 locations in four states
- Reduced employee turnover by 19.5% from FY 20’ to FY 22’ through new initiatives, development, engagement, and internal training programs
- Increased first year survival rate from 50.35 % in FY 21’ to 69.3% in FY 22’
- Reduced location total incident rate (TIR) by 75% in FY 22’
- Reduced open routes from 11 in FY 21’ to zero in FY 22’ by intentional staffing
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Advised leadership and personnel on driving HR policies and business strategy implementation.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Held exit interviews and documented information discussed with employees.
- Implemented coffee chats for retention and monthly diversity & inclusion activities
- Certified in: Six Sigma Green Belt, Meticulous hiring, OSHA 10, Corporate Culture, and Diversity and Inclusion
Cintas Corporation, CO SpringsDenver, CO
HR Manager I
09.2018 - 12.2020
Job overview
- Oversaw 95 partners at three locations
- Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Communicated with supervisors to plan and review employee evaluations.
- Proactively identified and solved complex HR problems that impacted operations management and business direction.
- Trained location managers and staff on HR best practices and protocols to reduce process lags.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Held exit interviews and documented information discussed with employees.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
CintasDenver, CO
HR Representative
05.2018 - 09.2018
Job overview
- Completed onboarding and new hire orientation for employees.
- Supported employees with benefits enrollments by guiding process and answering questions.
- Assisted with outreach and recruitment activities to acquire qualified talent.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Increased first year survival rate from 30 % in FY 19’ to 55.62% in FY 20’
- Reduced location TIR by 31.4% in FY 20’
DaVita Kidney CareDenver, CO
Recruiter
08.2016 - 05.2018
Job overview
- Taleo, Workday, JobSync proficient
- Interview panel
- Mentor to new teammates
- Sourcing team champion
- Service excellence and accountability core value award winner
DaVitaDenver, CO
Sr. Coordinator of Executive Recruiting
12.2015 - 08.2016
Job overview
- Coordinate and independently run executive level interview days
- Provide tours to executive level candidates of DaVita's World Headquarters
- Vendor management
Education
Western Washington University
Bachelor of Arts from Communication, Psychology
Skills
- Staff Compensation
- Employee Engagement
- Conflict Resolution
- Employee Relations Oversight
- Administering Disciplinary Procedures
- Exit Interviews and Processes
- Employee Development
- Advising Department Managers
- Policy Improvement Recommendations
- Health and Safety Programs
- Employee Evaluations
Timeline
Professional Development
Planned Career Break
11.2022 - 05.2023
HR Manager II
Cintas Corporation
12.2020 - 11.2022
HR Manager I
Cintas Corporation, CO Springs
09.2018 - 12.2020
HR Representative
Cintas
05.2018 - 09.2018
Recruiter
DaVita Kidney Care
08.2016 - 05.2018
Sr. Coordinator of Executive Recruiting
DaVita
12.2015 - 08.2016
Western Washington University
Bachelor of Arts from Communication, Psychology
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