Kalesh Krishnapillai
Summary
Passionate about building a better experience for customers through digital solutions. I am a highly motivated professional having 20+ years experience in multiple domains. Experienced in different software lifecycle methodologies such as Agile, Waterfall and Iterative. A sincere team player who can also work unassisted by taking ownership and responsibility. Career objective is for steady growth, utilizing effective communication and managerial skills developed during the course of a challenging career.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Colonial First State
02.2018 - Current
- Responsible for ensuring day to day Service health is monitored, reported and intervened on exemptions.
- First Point of Contact for Service Management activities including Application onboarding assessment, User Access Review, Coordinating Penetration testing, manage Licensing and maintaining Service Dashboards.
- Represent CFS in all events around service and risk management- examples being Service Management Guild & Controls Management workshops and inform and embed new enhanced approaches across all relevant CFS teams.
- Central point of contact for Controls Self-Assessment, internal and external audit for CFS.
- Provide support and guidance in key governance, risk& assurance aspects of service management such as Cloud, Identity & Access management, Lifecycle management, Vulnerability management, ARC and Controls management to various portfolio managers across CFS.
- Provide expert input to projects from a Service Management perspective to enable successful project delivery and achievement of desirable outcomes for our customers.
- Conduct and facilitate in-depth reviews of systems through controls self-assessment(CSA) along with portfolio managers to uncover any hidden risks and/or assist in preparing go-to green plans to remediate known issues.
- Play an active role across CFS in facilitating reviews around cyber-security covering security exemptions, vulnerability & configuration management, identity & access management, cyber-security non-negotiable and penetration testing.
- Facilitate open handover of risks, cyber-security findings and self-identified risks to BAU and work closely with Line 1 risk counterparts to get these raised in the relevant risk system as appropriate for active monitoring and tracking.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Test Lead
Colonial First State
12.2012 - 01.2018
- Advocate on Continues Improvement and Continues Testing
Digital Test Strategy owner: creation, implementation and improvements for Web Applications as well as for Native Mobile app (IOS and android). - Implementation of Test Plans, Test Approach, Test Recommendation report.
- Provide recommendation on Go/No Go decision before releases.
- Guide and support all QA engineers (Digital teams).
- Provide guidance for teams making changes in digital assets.
- Support resolution of critical issue.
- Collaborate with developers and product owners to stay current on product features and intended functionality.
Senior Test Analyst
Commonwealth Bank
05.2008 - 11.2012
- Reporting on test execution/progress from Quality Center(QC).
- Defect management using in house tracking tool(QC,PPMC).
Participate in Defect Review meetings. - Participated in Functional walk through’s and Test Strategy meetings with BA’s and Developers.
- System testing, System Integration testing, Regression testing and End to End testing.
- Creation of Test Plan.
- Creation of Test Object Matrix (TOM).
- Create business/functional requirements in Quality Center(QC).
- Create test cases in Quality Center and mapped to requirements.
- Test cases execution (Execution & support).
- Involved in End to End testing.
- Coordinate UAT phase.
- Involved in Cross Platform Browser testing.
- Wrote SQL scripts to test the Database tables as required.
Prepared Test data using various in house systems. - Involved in functional deployment shakedown test during code deployment days.
- Involved in Test Review Meetings and PIR.
Test Analyst
Star Games
03.2006 - 04.2008
- Interpreting functional specification document and developing test cases.
- Test Data set up.
- Liaising with Business Analyst and development lead to ensure test plans are reviewed and signed off.
- Executing reviewed test cases for the gaming application software to ensure functional requirements are met.
- Requirement gathering from business.
- Raise defects identified during testing using in-house tracking tool.
- Code comparison using BeyondCompare® tool.
- Modifying code to emulate game scenario, to achieve the desired output.
- Regression testing.
Education
Master of Information Systems - Information Technology
Central Queensland University
Sydney2005
Bachelor of Electronics - Electronics
Mahatma Gandhi University
India2003
Skills
- IT risk management and control
- Internal and external audit
- Controls Self-Assessment
- Configuration Management/CMDB
- Change Management
- Vulnerability management
- Managing Service Level Agreement
- Identity and Access Management
- Supplier Risk Management
- Penetration Testing Management
- Project LifeCycle Management
- Cyber Security Best Practices
- Quality Assurance
- Team Collaboration
Certification
- Certified Scrum Master.
- ITIL® Foundation.
- Certified Agile tester.
- ISTQB® Certified.
Timeline
Service Manager
Colonial First State
02.2018 - Current
Test Lead
Colonial First State
12.2012 - 01.2018
Senior Test Analyst
Commonwealth Bank
05.2008 - 11.2012
Test Analyst
Star Games
03.2006 - 04.2008
Master of Information Systems - Information Technology
Central Queensland University
Bachelor of Electronics - Electronics
Mahatma Gandhi University
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