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Results-driven Customer Service Team Lead with experience in both call center operations and hospitality environments. Skilled in coaching teams, monitoring performance standards, and resolving escalated concerns while maintaining high levels of customer satisfaction. Background in housekeeping and guest services, ensuring cleanliness, organization, and attention to detail in fast-paced settings. Recognized for strong communication, professionalism, and the ability to motivate teams to deliver exceptional service.

Reliable professional with over 6 years in retail and pharmacy operations. Expertise in team leadership and enhancing customer experiences through effective communication and efficient service management. Committed to optimizing workflows and fostering positive relationships that drive repeat business.

Dynamic customer service professional with extensive experience at Clarkston Budget Storage & U Haul. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and relationship building. Skilled in data entry and appointment scheduling, consistently improving service quality and operational efficiency.

Dynamic and results-driven Customer Service Leader with extensive experience in high-volume service and operations environments. Proven success at Lowe’s and current CSR Lead at Best Foot Forward Solution Services, with a strong track record in team leadership, customer engagement, and process improvement—contributed to a 20% reduction in loading times through enhanced safety and efficiency. Impeccable team player with a positive, solutions-focused attitude and a demonstrated ability to build rapport with clients. Passionate about maintaining customer satisfaction, cultivating partnerships, and driving business growth through exceptional service and communication.

Shashank Kalewar

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Customer Service Representative

Master of Science - Engineering

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