Kaley Hong Nhung Nguyen

• As a paralegal at Longton Compensation Lawyers, I assist with a range of tasks including conducting client interviews, observing legal conferences, and taking detailed file notes. I liaise regularly with clients, insurers, solicitors, and barristers via phone and email to coordinate case matters and ensure smooth communication. My responsibilities also involve drafting legal documents such as Applications for Review of Decision (ARD), attending mediations and arbitrations at the Personal Injury Commission (PIC). In addition, I provide general paralegal support to solicitors, contributing to the efficient case management of compensation claims.
• Reference: Danny Lam (Senior Associate)
• Number: 0423 129 017

• At Industrial Deafness Australia, I managed a variety of cases and claims with varying levels of complexity. My responsibilities included overseeing and advancing multiple cases to ensure timely and effective resolution, acting as the primary contact for clients by providing updates and addressing their concerns, negotiating with insurance companies to secure fair settlements, and working closely with other law firms and solicitors to facilitate case progression. Additionally, I maintained accurate documentation of all case activities, communications, and outcomes.
• Reference: Nivetha Arulalan (Manager)
• Number: 0402024164

• As a legal assistant to Senior Counsel Avni Djemal, my role involves providing comprehensive support and liaising with other barristers, solicitors and clients to ensure efficient operation within legal matters. I assist in organising and maintaining case files, ensuring all documentation is organised and accessible for efficient case management.
• Reference: Monica Bortolotti (Solicitor)
• Number: 0424727764

• As a paralegal, I perform a variety of daily essential tasks to support the solicitors in their legal work including in the office and in court. My daily responsibilities include conducting legal research, drafting legal documents such as briefs, and contracts, and assisting with case management. I am also responsible for organising and maintaining case files, coordinating client meetings, and communicating with clients, witnesses, and other parties involved in legal matters. Additionally, I provide administrative support, such as managing schedules, arranging travel, and preparing expense reports. My role requires meticulous attention to detail, strong organisational skills, and the ability to work effectively both independently and as part of a team.
• Reference: Eidan Havas (Solicitor)
• Number: 0401072277

My daily tasks as a receptionist were to manage e-mails, mails and communication with clients daily. I also manage telephone calls that require me to book and schedule appointments for clients. My duties also extend to filing confidential documents, maintenance of the office and ensure client satisfaction. My role as a receptionist had allowed me to interact with a variety of clients from different professional backgrounds as well as:

• Demonstrate the ability to work efficiently with a focus on delivering quality service under time pressure particularly during challenging times of high-volume client interaction.
• Consistently deliver a superior client service experience encompassing office space knowledge to a diverse range of people by utilizing excellent communication skills.
• Collaborate and communicate effectively with colleagues and clients, to overcome difficult situations and to ensure all needs are met satisfactorily. This resulted in improved solutions to client issues, showcasing a sophisticated grasp on conflict resolution.
• Reference: Ayushi Upadhyay (Supervisor)
• Number: 0459410388