Kalhara Jayashanka (Karl)
IT/Marketing Support Officer | Assistant Night Manager
Lutana,Tasmania
Summary
I am a results oriented and committed IT Professional seeking an opportunity to establish a career within an organization that challenges me. I have a proven ability to work on challenges independently which require good judgment, research and quick learning skills, analytical skills, management skills and team work. I bring with me experience in coding and an exceptional customer focused mindset.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
IT/Marketing Support Officer - Part Time
Con Chuon Chuon Holdings - JunLin Spas
Hobart, TAS
12.2019 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintain Company website and create/update web pages/content appropriately.
- Maintain Facebook pages and launch marketing on Email, SMS and Flyers.
- Communicate with suppliers and service providers to fulfill company needs cost effectively.
- Translated complex technical issues into digestible language for non-technical users.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Assistant Night Manager
Woolworths Group
Kingston, TAS
10.2018 - Current
- Created nightly shift task lists to assign duties to each employee.
- Organized shift meetings to communicate and resolve issues for night operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Follow safety guidelines for products, services, customers and employees.
- Prepared nightly deposits by accurately counting all cash, filling out deposit slips, and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Web Developer Intern
LED Saves
Melbourne, VIC
11.2017 - 02.2018
- Developed E-commerce web pages for online retail products.
- Designed and implemented web components across new and existing designs.
- Studied user requirements and implemented requirements into solutions.
- Troubleshot and debugged code ensuring compatibility with devices, browsers, and operating systems.
- Partnered with business stakeholders and experts regarding research and productivity to achieve goals.
- Gained inter-personal and problem solving skills through providing IT technical support for fixing PC/Laptop (Software and Hardware) issues.
Trainee Software Programmer
Eu-tech Cybernetics Pty Ltd – Sri Lanka
07.2012 - 06.2013
- Traineeship in web app development in an agile environment by implementing backend services and UI dashboard of web app using company own XML and C#.NET based framework.
- Develop leave management app from planning to implementation as a part of the traineeship in SDLC.
- (Managed and Reviewed though Trello web application).
- Analyze the requirements.
- Design flows and modeling data stores.
- Code functionalities, restful methods and web services.
- Create test cases and test reports.
- Host and demonstrate the functionalities.
- Trouble shoot and customize overseas clients’ visitor management and event booking apps remotely for an integrated workplace management systems (IWMS) and Facility management Systems (FMS).
- Implement reporting service to collect data on user interaction with the system.
- Uses Restful methods to retrieve report data.
Education
Diploma - I.T. Networking
Royal Gurkhas Institute of Technology (RGIT)
10.2018 - 12.2019
Master of Information Technology - Professional Computing
Swinburne University
03.2014 - 06.2016
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology (SLIIT)
01.2010 - 12.2012
Skills
Technical issues analysis
Timeline
IT/Marketing Support Officer - Part Time
Con Chuon Chuon Holdings - JunLin Spas
12.2019 - Current
Assistant Night Manager
Woolworths Group
10.2018 - Current
Diploma - I.T. Networking
Royal Gurkhas Institute of Technology (RGIT)
10.2018 - 12.2019
Web Developer Intern
LED Saves
11.2017 - 02.2018
Master of Information Technology - Professional Computing
Swinburne University
03.2014 - 06.2016
Trainee Software Programmer
Eu-tech Cybernetics Pty Ltd – Sri Lanka
07.2012 - 06.2013
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology (SLIIT)
01.2010 - 12.2012
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